Implementation Support Officer

Location: Field-based with regional travel across the UK
Salary: Competitive + Benefits
Contract Type: Full Time, Permanent

About CCH Group

At CCH Group, we're passionate about delivering exceptional care and support services that make a real difference to people's lives. As we continue to grow through acquisitions, contract wins, and strategic transformation programmes, we are looking for an enthusiastic and driven IT Implementation Support Officer to join our Programme Delivery Team.

This is an exciting opportunity for someone who thrives on change, enjoys working with people, and is passionate about helping teams adopt new technologies, systems, and ways of working.

The Role

This role would particularly suit an experienced Care Coordinator, Senior Care Coordinator, Care Manager, Branch Manager, or Branch Administrator who has extensive experience using and managing rostering systems within a domiciliary care environment.

As an IT Implementation Support Officer, you will use your operational knowledge to support branches through system implementations, process changes, acquisitions, and business transformation projects. You will work directly with operational teams, helping them adopt new systems and ways of working while ensuring service delivery remains at the heart of everything we do.

Your understanding of scheduling, workforce planning, care delivery, and branch operations will enable you to provide practical support and coaching to teams across the business.

What You'll Be Doing

• Acting as a key point of contact for operational teams and central support functions throughout project delivery and change initiatives.
• Supporting branches through new system implementations, process changes, acquisitions, and contract mobilisations.
• Delivering training, coaching, and ongoing support to colleagues on rostering systems and operational processes.
• Helping branches improve system utilisation, scheduling efficiency, and operational performance.
• Building strong relationships with branch teams and becoming a trusted support partner for change initiatives.
• Supporting the onboarding of new employees into CCH Group systems and processes.
• Monitoring project milestones and ensuring implementations are delivered successfully.
• Identifying trends, challenges, and opportunities for improvement across branch operations.
• Producing training materials, process documentation, and user guides.
• Supporting business-as-usual system upgrades and enhancements.
• Promoting best practice and driving adoption of new systems and processes across the organisation.

What We're Looking For

We are particularly interested in hearing from candidates who have worked in a domiciliary care branch environment and have hands-on experience managing complex rotas and scheduling care delivery.

You will ideally have:

• Experience as a Care Coordinator, Senior Care Coordinator, Care Manager, Branch Manager, Branch Administrator, or similar operational role within home care.
• Strong experience using rostering and scheduling systems.
• A thorough understanding of care operations, workforce planning, and branch performance measures.
• Excellent communication and relationship-building skills.
• The confidence to train, coach, and support colleagues at all levels.
• Strong organisational and time management skills.
• A proactive and solution-focused approach.
• Good analytical skills with the ability to identify trends and opportunities for improvement.
• Strong Microsoft Office skills, particularly Excel.
• The ability to work independently and manage multiple priorities.

Essential Requirements

• Previous experience working within a domiciliary care or community care environment.
• Proven experience managing or supporting care rotas and scheduling.
• Full UK Driving Licence.
• Willingness to travel extensively across the UK, often at short notice.

Why Join CCH Group?

This is a fantastic opportunity to take your operational care experience beyond branch management and make a wider impact across the organisation. You'll help shape how our branches use technology, improve efficiency, and deliver outstanding care to the people we support.

In return, we offer:

• Competitive salary
• Company benefits package
• Ongoing learning and development opportunities
• Career progression within a growing national organisation
• The opportunity to contribute to exciting transformation projects across the business

If you're an experienced care professional with a passion for rostering, operational excellence, and supporting others to succeed, we'd love to hear from you.

Apply today and help drive positive change across CCH Group.