The Role
Lead end-to-end implementations of cloud-based CMMS/EAM solutions: gather requirements, design workflows, configure systems, integrate with SAP and other systems via APIs, test, train users, provide ongoing support, and manage project plans to ensure timely delivery and client adoption.
Summary Generated by Built In
Customer at TRACTIAN
What you'll do
Responsibilities
Requirements
Compensation & Benefits
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
As an Implementation Specialist at TRACTIAN, you will focus on understanding client needs, designing innovative solutions, and leading the implementation of maintenance management systems. Your role requires a combination of technical expertise, project management, and collaboration to ensure deliverables align with client expectations and drive positive business impact.
- Conduct discovery sessions to understand client goals and operational needs, translating them into actionable specifications and optimized workflows.
- Lead end-to-end implementation projects, ensuring timely delivery, resource alignment, and quality standards while maintaining open communication to align stakeholder expectations.
- Develop and manage project plans with key milestones, risk mitigation strategies, and clear deliverables, providing regular updates and adapting plans as needed.
- Configure and deploy asset and maintenance management solutions (CMMS/EAM), including enterprise system integrations via APIs to ensure seamless data flow.
- Perform rigorous testing to validate solution effectiveness and compliance while collaborating with technical teams to resolve challenges and implement best practices.
- Deliver hands-on training and develop materials to drive user adoption and empower clients.
- Provide ongoing support, troubleshooting issues, and driving continuous improvements based on client feedback to enhance performance and satisfaction.
- Partner with customer success teams to ensure long-term retention and maximize value for clients.
- Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA), with proven experience in cloud-based CMMS/EAM platforms, system configurations, and integrations.
- Strong understanding of Lean Manufacturing and Six Sigma principles to drive process improvements and efficiency.
- Experience with SAP PM/MM integration.
- Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
- Excellent analytical, problem-solving, and communication skills to work collaboratively with clients and internal teams.
- Proficiency in API-based integrations, data management practices, and developing user-friendly documentation.
- Willingness to travel as needed to support implementation projects and client needs.
- Competitive Salary
- Premium Medical, Dental, and Vision Coverage
- Paid Time Off (PTO): 15 Days
- 401(k) Retirement Plan
- Wellhub Membership - Access a wide range of gyms and training programs.
- Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
- Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Skills Required
- Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA)
- Proven experience with cloud-based CMMS/EAM platforms, system configurations, and integrations
- Experience with SAP PM/MM integration
- Proficiency in API-based integrations and API development/consumption
- Strong understanding of Lean Manufacturing and Six Sigma principles
- Ability to manage multiple projects, develop project plans, and mitigate risks
- Excellent analytical, problem-solving, and communication skills
- Experience with data management practices and creating user documentation and training materials
- Willingness to travel as needed to support implementation projects
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The Company
What We Do
Tractian is a machine-intelligence company delivering integrated hardware, cloud software and AI to prevent machine failures and boost industrial uptime. Their offering combines vibration and condition sensors, TracOS maintenance-management software, and AI-driven analytics to enable predictive maintenance, energy optimization and operational visibility for factories and asset-heavy operations globally.
