Customer Onboarding Specialist

Reposted 11 Days Ago
Be an Early Applicant
Lehi, UT
In-Office
Mid level
Mobile
The Role
Guide new customers through the implementation of JobNimbus, providing training, managing tasks, and ensuring successful onboarding to facilitate product adoption.
Summary Generated by Built In

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement JobNimbus into their business operations.

What You'll Be Doing:

  • Deliver high-impact implementation experiences for new JobNimbus customers
  • Guide customers through the implementation journey from kickoff to completion
  • Lead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customer
  • Drive adoption by connecting product features to each customer’s goals and workflows
  • Track implementation progress, manage tasks and pipeline, and ensure timely follow-ups
  • Manage multiple implementation projects simultaneously in a fast-paced environment
  • Maintain detailed CRM and implementation pipeline hygiene
  • Collaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long-term success

What Makes You the Hero for This Job:

  • Proven success in a customer implementation, account management, or project-based implementation role
  • Strong communication and presentation skills that adapt to different personalities and technical comfort levels
  • Organized and detail-oriented, with excellent follow-through on tasks
  • Able to manage multiple projects without dropping the ball
  • Technically curious and comfortable learning software tools (JobNimbus, HubSpot, etc.)
  • Confident in leading customer training sessions and live demos
  • Home Exteriors or contracting industry experience a plus
     

 Superpowers:

  • Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
  • Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This team is off the charts cool.”
  • Proactive Learning. You continuously grow, adapt, and evolve your skills 
  • Team Commitment. You collaborate, communicate, and care deeply about collective success
  • Self Awareness. You know your strengths, recognize your gaps, and build support around you.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.

Top Skills

Hubspot
Jobnimbus
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The Company
Lehi, UT
121 Employees
Year Founded: 2011

What We Do

JobNimbus is an all-in-one hub for your business. With JobNimbus, you can track sales, jobs, and tasks from a single, simplified interface. Because JobNimbus is mobile, you can access your information wherever you are, get everyone on the same page, and grow your business.
With a proven design and state-of-the-art technology, JobNimbus is built to be the simplest and fastest of its kind.

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