JOB BRIEF
This Role is remote within the United States. At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and a desire to provide exceptional service to join our growing implementation team. As the implementation specialist, you’ll be responsible for project onboarding/setup while providing clients with a friendly, positive, and knowledgeable experience. The goal is to ensure that all users of the company software and project onboarding portal have the information and tools they need, and the knowledge to use it.
WHO WE ARE
GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.com.
WHAT WE EXPECT FROM YOU- Analyze client questions and concerns, escalate problems to appropriate teams/departments, and handle problems to the satisfaction of the client
- Provide client support services by responding to calls and emails promptly and accurately
- Coordinate the delivery of check printing supplies to production
- Input new projects in the payroll system and handle work location requests
- Complete basic/default software project setups and modifications as required by the client
- Maintain Payroll Forms document repository and update forms as required
- Utilize project management tools (Asana) to track the client’s journey
- Transfer/escalate issues to other team members as required
- Assist with answering basic software questions to assist users with navigating the software
- Bachelor's degree or equivalent
- Customer Service: 2+ years
- Software implementation/Project Onboarding: 1+ years
- The ability to deal with high volumes and work under pressure
- The ability to hold oneself accountable for completing tasks accurately
- Self-monitoring, self-aware, and self-correcting
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the GreenSlate platform
- Experience supporting accounting or other business operations software
- Knowledge of production workflows and accounting basics is a plus
- Excellent listening and communication skills
- Extremely focused, highly organized, and detail-oriented
- Compensation that reflects your value: Competitive salary packages tailored to your experience, with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
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What We Do
Leveraging two decades of experience in the entertainment industry, GreenSlate advances the business of content production by seamlessly integrating people, process, and technology to meet the essential business needs of content producers.
Simplifying what shouldn’t be complicated, GreenSlate builds the industry’s most intuitive production accounting software, paperless payroll processing, and digital workflow solutions, with more innovative applications and products on the way.
From budget to delivery, GreenSlate technology, tax credit management, and benefits services enable production teams to focus more on what they do best - creating inspiring content.
GreenSlate. Evolving the industry, one production at a time. For more information, visit www.greenslate.com
