Implementation Specialist

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care. 

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. 

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

 We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

Highly organised and clinician-obsessed, you'll lead seamless implementations for our enterprise customers ensuring strong activation rates, and successful long-term partnerships - while scaling this as you go.

You’ll work closely with the customer success and sales teams, and collaborate with product, engineering and medical knowledge teams to deliver tailored solutions, support customers and elevate the customer voice.

What you’ll do:

• Lead enterprise implementations: Be the primary contact for enterprise customers. Understand their goals, needs and workflows to recommend best practices, tailor onboarding and ensure successful pilot-to-partnership conversions.

• Drive adoption through “Aha moments”: Deliver impactful training, content and support, to help users seamlessly integrate Heidi into their workflows and ensure a smooth organisational transition

• Scale our teams reach: Develop repeatable processes for efficient Heidi deployment, while identifying and overcoming operational bottlenecks to support our rapid growth.

• Technical support: Collaborate with sales, customer success, product, engineering, and medical knowledge teams to address technical needs, resolve customer issues, and serve as the subject matter expert on product functions and integrations.

• Elevate the customer voice: Gather user insights to drive product improvements and use  a data-driven approach (eg activation rates, usage behaviour and TTV) to optimise implementations and identify improvement areas.

What we will look for:

• Proven track record of driving successful large-scale healthcare technology implementations for enterprise customers. Familiarity with AI and LLMs is a plus, but not required.

• Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.

• Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.

• Strong problem-solving abilities with a data driven approach to decision-making.

• Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.

At Heidi, we value drive and a passion for learning. If you don't meet every requirement but are excited about the role, we encourage you to apply. We want individuals who are eager to grow with us.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We are relentless owners, we take full accountability for our work, embracing victories and setbacks.

  • We are clinical inventors, guided by an unwavering moral compass and grounded in data-driven truths.

  • We are humble winners, pursuing  success with a stoic determination while remaining warm and humble with each other in victory.

  • We are confident explorers, welcoming uncertainty with open arms; thriving in uncharted territories and excelling in low-context environments.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi  wins, we all win

• The rare chance to create a global impact  as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.