At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants.
Joining INGENIOUS.BUILD means embarking on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. You'll be building what some consider the holy grail of construction project management. It's a big, bold, and audacious endeavor, and if you have what it takes, you'll play a direct role in its development.
And if you’ve got what it takes, you’ll be directly involved in its development. The rest, as they say, will be history...
About the role:
As an Implementation Manager at INGENIOUS.BUILD, you will be crucial in welcoming the client post-sale, curating the onboarding experience, and training our customers on how to use the features in our platform to optimize client retention. Reporting directly to the Director of Account Management, you will be able to excel in teaching the client INGENIOUS.BUILD tools and usage. We are seeking a dynamic individual who is passionate about technology, has confidence teaching and building fast rapport, has the ability to adapt on a whim, and has the attention to detail that will improve our overall customer experience. Experience in construction management and knowledge of the AECO industry is a must!
In this position, you will:
- Conduct analysis and impact assessment to determine the most effective approach for implementing change
- Onboard and train our customers on industry workflows and best practices for using our platform
- Deliver 5 star Virtual and Onsite training while staying lively and properly engaging your audience
- Properly document follow-ups and interface with multiple stakeholders
- Proactively monitor platform usage and reach out to key stakeholders as needed
- Proactively identify at-risk customers and work with internal teams to define and execute strategies that secure retention
- Ensure cross-functional partnering and growth strategy between sales, customer success, and product
Skills and Experience needed:
- Understand how to leverage Ingenious resources to educate customers and provide relevant adoption, best practices, and technical recommendations on solutions and enhancements that support customer needs
- Leverage AECO domain and product knowledge to motivate customer adoption and expose opportunities to expand Ingenious's footprint
- Experience creating advocates by ensuring that customers achieve desired outcomes while maintaining strong relationships
- Experience in facilitating initial discovery, scoping, and running training sessions
- Understanding of construction management and AECO industry knowledge is preferred
- Top-notch communication skills are a must
We're fired up to learn more about you to see how you can help us on our mission!
We genuinely look forward to receiving your application after submitting your information a member from the Recruitment Team will reach out accordingly.
What We Do
INGENIOUS.BUILD formerly known as IngeniousIO
Our mission at INGENIOUS.BUILD is to eliminate internal and external fragmentation while creating a sustainable, collaborative community and furthering innovation possibilities.
INGENIOUS.BUILD is an integrated cloud-based application, organized into three distinct modules. The modules are designed to manage daily operations within project financials, project management, and construction administration. Manage your development project and stay connected with all team members within the project in real-time, on one easy to use platform.
