About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
Implementation and Support
- Lead on-site implementation of Circadia's monitoring platform in SNFs, from device installation through go-live, integrating it into existing care routines rather than adding a parallel process.
- Assess each facility before rollout: shift patterns, unit layout, staffing model, EHR workflow, and connectivity constraints.
- Build and execute the facility implementation plan with clear owners, dates, and dependencies, keeping it current as conditions change.
- Serve as first-line support after launch: troubleshoot devices and connectivity, resolve staff questions, and escalate product issues with enough detail for Engineering to act.
- Track device uptime and utilization by facility, unit, and shift, and flag gaps before the customer does.
Training and Adoption
- Deliver training to clinical and frontline staff across all shifts, including nights and weekends, where adoption gaps usually live.
- Tailor content and delivery to the audience. CNAs, nurses, DONs, unit managers, and facility IT each need a different version.
- Build and maintain training materials and a knowledge base that hold up after you leave the building.
- Identify the behavioral reason adoption is lagging rather than defaulting to another session, and retrain where retraining is the actual fix.
- Develop facility champions and super-users so competence survives staff turnover.
Relationship Management and Collaboration
- Build working trust with facility teams at every level, from the floor to the administrator, so staff surface issues early.
- Coordinate with in-house care teams and remote clinical providers so the customer experiences one program, not several.
- Participate in interdisciplinary team meetings, contributing implementation insight and ensuring device data is used inside patient care plans.
- Partner with Customer Success, Clinical, Support, and Engineering to unblock deployments, and own customer-facing communication while a dependency is open.
- Hand off to Customer Success with a documented account state: utilization baseline, stakeholder map, and open risks.
Quality Improvement and Compliance
- Feed field evidence to Product and Engineering: failure modes, workflow friction, and what staff actually do with the product.
- Ensure all activity complies with regulatory standards and patient safety guidelines.
- Maintain accurate documentation of implementation activity, staff education, and device functionality checks, aligned to organizational and regulatory requirements.
- Follow facility protocols on HIPAA, infection control, and site access.
Must-have
- Bachelor's degree in business, operations, healthcare administration, nursing, or a related field, or equivalent hands-on experience in a healthcare setting.
- 2+ years of experience in customer success, implementation, or account management
- Comfort operating inside healthcare environments, particularly skilled nursing facilities, with working knowledge of nursing workflows, shift structure, and floor dynamics.
- Clear, confident verbal and written communication with the ability to train and hold a room of clinical staff.
- Strong interpersonal skills and the ability to build credibility quickly with audiences ranging from CNAs to facility administrators.
- Practical problem-solving: you diagnose the cause on site rather than escalating it as-is.
- Ability to work independently with minimal supervision, managing your own schedule, follow-up, and commitments across multiple facilities at once.
- Organizational rigor with project tracking tools such as Monday.com. Nothing lives only in your head.
- Willingness to travel up to 75%, including early mornings and occasional overnight shift coverage.
Preferred
- Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings.
- Clinical background or license (RN, LPN, RT, CNA) or direct post-acute operations experience.
- Experience training frontline staff in high-turnover environments.
Skills Required
- Bachelor's degree in business, operations, healthcare administration, nursing, or a related field, or equivalent hands-on healthcare experience.
- Comfort working in healthcare environments, particularly skilled nursing facilities, with knowledge of nursing workflows, shift structures, and floor dynamics.
- Clear, confident verbal and written communication skills, including the ability to train clinical staff.
- Strong interpersonal skills and ability to build credibility with CNAs, nurses, managers, and facility administrators.
- Practical on-site problem-solving and ability to diagnose issues before escalating them.
- Ability to work independently with minimal supervision across multiple facilities.
- Ability to manage schedules, follow-up, and commitments independently.
- Organizational rigor using project tracking tools such as Monday.com.
- Willingness to travel up to 75%, including early mornings and occasional overnight shift coverage.
- Experience implementing healthcare technology, remote patient monitoring, or telehealth services in provider settings.
- Clinical background or license such as RN, LPN, RT, or CNA, or direct post-acute operations experience.
- Experience training frontline staff in high-turnover environments.
What We Do
Circadia Health helps reduce preventable rehospitalizations and save lives across the post-acute care continuum. Our AI-powered early detection system combines proprietary sensor technology – the Circadia C200 System (FDA-cleared) for contactless respiratory, heart rate, and motion monitoring – with EHR data and care coordination. We are venture-backed and in a rapid growth stage. Our US headquarters is in Los Angeles, and we have just opened an office in NYC.
Why Work With Us
We fuse hardware, software, data science, and clinical services to provide a full-stack virtual care delivery model across SNFs and Home. We are a team of designers, engineers, clinicians, and scientists.
