Role Description
- Support the pre and post implementation process following all the implementation processes stablished.
- Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
- Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
- Ability to document test scenarios of configuration to support QA.
- SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
- Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
- On occasion train the customer on the newly delivered configuration.
- Support in cross functional alignment with product and sales, to ensure alignment on roadmap
- Provide support on customer deliveries and SME products.
- Support and collaborate on the generation of all the Professional Services documentation
Key Competencies
- 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
- Excellent customer facing skills, collaboration and communication.
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
- Meticulous attention to detail.
- Tools and Skills
- JIRA/Confluence
- API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
- Excel to Macro level
- Relationship with other Solera Departments / Customers
- Product and Development; Customer Support
- On occasion attend meetings with Sales and Final Customers
Skills Required
- 4-6 years of experience in large transformation programs using agile methodology
- Technical requirements gathering or business analysis experience
- Experience in Automotive or Insurance markets
- Excellent customer-facing skills, collaboration and communication
- Strong interpersonal skills and ability to build cross-functional relationships
- Meticulous attention to detail
- Experience with JIRA and Confluence
- Experience with API tools (Postman) and integration formats (JSON, SOAP, OAuth, XML)
- CSS knowledge
- Advanced Excel skills including Macros
- Ability to document test scenarios to support QA
- Subject matter expertise in Solera products and their configuration/integration
- Ability to occasionally train customers on delivered configurations
- Willingness to attend meetings with Sales and customers occasionally
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
