About Us: EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems. We are seeking talented and motivated individuals to join our Professional Services team. Previous law enforcement experience is highly desirable.
Job Description: As a Software Implementation Consultant, Software Support, you will have the opportunity to work in a fast-paced environment working with a team managing multiple concurrent projects. Your impact will be significant in ensuring the successful implementation and support of our software solutions. A successful candidate is highly motivated, can work independently, with minimal direction. This position requires the ability to learn the EIS suite of products and then communicate best practice use for new and established customers. Strong organizational skills will contribute to the candidates success. Experience instructing in the law enforcement, corrections environment is desirable.
Responsibilities:
- Client training
- Ability to travel for extended times is required (10+ days at times)
- Gathering requirements for new custom work
- Customer support, low level technical support for our software users
- Work closely with clients and development team members to achieve client goals
- Technical documentation
- Product testing
- Join on call rotation
Qualifications:
- 5+ years of industry experience, Law Enforcement or Software Support
- Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience
- Excellent customer service and oral/written communication skills
- Proven problem-solving skills
What We Offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision coverage from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
Salary range: $65,000 - $75,000 USD per year.
Skills Required
- 5+ years of industry experience (Law Enforcement or Software Support)
- Bachelor's degree in Business, Accounting, Information Systems or equivalent work experience
- Excellent customer service and oral/written communication skills
- Proven problem-solving skills
- Ability to travel for extended periods (10+ days at times)
- Ability to provide low-level technical support and participate in on-call rotation
- Previous law enforcement experience
- Experience instructing in law enforcement or corrections environments
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
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