Storable is seeking an Implementation Specialist for the Marine Division to join our collaborative and committed team that serves our Marine customers. As an Implementation Consultant Marine, you will complete smooth and successful onboarding setups for net new clients and resolve case-based inquiries from our customers during peak season. You will be entrusted with crafting and delivering warm, enthusiastic, and customized support experiences for our Marine customers.
You are the connection point to help us bridge any knowledge gaps that may arise through our customer base. Through creativity, empathy, and critical thinking skills, you will analyze, investigate, and resolve complex issues. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. You will have experience onboarding customers and resolving complex issues in a SaaS environment. You also have a desire for accurate and quality work.
What you’ll do every day:
- Manage the process of onboarding 15+ new clients each month onto our platforms.
- Import, organize, and merge batches of client data.
- Be a point of contact for customer inquiries and service requests during the onboarding process.
- Manage customer expectations. Work within tight deadlines.
- Troubleshoot and resolve issues for clients via phone and email.
- Advise clients on how to get the most out of our products.
- Resolve complex questions on time.
- Resolve product inquiries.
- Record all data in Salesforce, Rocketlane and Jira.
What you need to bring to the table:
- Data Analysis and Project Management experience preferred.
- Must be have advanced skills in Microsoft Excel.
- 3+ years of experience working on an implementation team.
- Must have excellent customer service skills.
- Strong communication skills (written and verbal).
- Ability to problem solve, analyze situations, and provide solutions.
- Highly organized with strong attention to detail.
- Foundational knowledge of math, accounting, and finance concepts.
- Ability to understand and troubleshoot accounting/financial data preferred.
- Ability to analyze a financial ledger and quickly complete calculations based on the information provided.
- Must live near a major airport (30 minutes) and be available to travel up to 25% as needed.
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.
About Us:
At Storable, we’re redefining property management for specialty real estate. Tailored for the marine industry, Storable Marine empowers marinas, boat clubs and rental operations with the industry’s most comprehensive technology platform. Our solutions span management software, service management, rental tools, websites, payments, and more to streamline operations, enhance customer experiences, and maximize revenue. Explore our platform solutions at www.storablemarine.com.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected]
Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we include the salary range or hourly rate in each job posting. This range is a good-faith reflection of what Storable would pay for this role. The compensation we offer for this role will fall within this range and will be based on our internal budget, as well as your skills and experience. Please speak with your recruiter about the variable pay plan and earning potential for this role.
Skills Required
- 3+ years of experience working on an implementation team
- Experience onboarding customers in a SaaS environment
- Advanced skills in Microsoft Excel
- Experience recording and managing data in Salesforce, Rocketlane, and Jira
- Must have excellent customer service skills
- Strong written and verbal communication skills
- Ability to problem solve, analyze situations, and provide solutions
- Highly organized with strong attention to detail
- Foundational knowledge of math, accounting, and finance concepts
- Ability to analyze a financial ledger and quickly complete calculations
- Ability to understand and troubleshoot accounting/financial data
- Data analysis and project management experience
- Must live within 30 minutes of a major airport and be available to travel up to 25%
- Currently authorized to work in the United States full-time
- Residency in one of the listed eligible states
What We Do
Storable is the leading technology provider for the $38 billion self-storage industry. We create technology products that empower self storage facility owners and operators to do more. How? By giving them the tools they need to maximize their business growth and manage their day-to-day tasks seamlessly. Our talented team builds facility management software, websites and marketing tools, search aggregators, tenant insurance tools, and payment processing services all centered around self storage. And we’re pretty damn good at it, too - our team has won more awards than any other self-storage company. Over 25,000 storage facilities across the globe use our technology - from large scale operations to small "mom and pop" shops. Beyond what we do, we're a diverse crew of professionals from all walks of life - you’ll find stand-up comedians, veterans, bodybuilders, film directors, anglers, bird watchers, home brewers, orchestral musicians and more in our mix - and we’re all united on a mission to create stellar technology products that help our hardworking customers run their businesses better than they ever thought possible.
