About The Role
Hello Patient is growing its Implementation team and hiring an implementation Specialist to help more practices launch successfully on Hello Patient.
In a typical week, you’ll be juggling a few customer launches at once — running kickoff calls, managing timelines, and keeping customer stakeholders and internal teams aligned through go-live. You’ll configure workflows in Hello Patient, troubleshoot issues as they come up, and make sure teams are trained and ready so our AI agents deliver value from day one.
You’ll work directly with customer leaders (often clinicians, ops managers, and executives) to set expectations, communicate progress, and drive adoption. Internally, you’ll partner closely with AI Agent Product Managers (who own net-new builds), Conversational Designers, Engineering, QA, and Customer Success to surface risks early, unblock work fast, and ensure clean handoffs after launch.
As an implementation specialist, you’ll help scale what works — owning implementations end-to-end for repeatable use cases, and serving as the execution backbone for zero-to-one launches by driving coordination, timelines, and adoption without sacrificing quality.
This is a high-ownership, highly visible role at the center of our growth engine. Implementations are where customers decide if they’ll adopt, expand, and stick with Hello Patient — and your work will directly influence retention, expansion, and measurable customer outcomes.
What You'll Do
Configure Workflows & Agent RefinementConfigure Hello Patient workflows to match how each practice operates day to day
Help drive discovery through requirements gathering and stakeholder collaboration
Validate requirements, manage dependencies, and ensure clean setup and access
Become an expert in phone configurations and telephony systems
Setup outbound agent campaigns and performance monitoring
Extensively test new agents prior to go-live, ensuring quality and reliability
Help drive the implementation plan, ensuring that weekly milestones are met to launch, and the team is not blocked in any aspect of agent delivery
Own timelines, stakeholders, and communication to keep projects moving
Track risks, resolve blockers quickly, and keep expectations clear
Own & drive 1->10 agent expansions by getting new customer locations live
Support AI Agent Product Managers on net-new launches and pilots
Provide structure and coordination (project plan, status updates, risk tracking)
Help ensure smooth execution while Product/Design own solution definition
Deliver customer trainings (live + recorded) and create simple enablement materials
Ensure teams are ready at launch and confident using the product
Monitor early usage, triage issues, and coordinate fixes to improve adoption
3+ years in software implementation, onboarding, solutions delivery, or technical project management
Track record managing multiple projects at once with strong organization and attention to detail
Confident, polished customer presence — comfortable with clinicians, operators, and exec stakeholders
Working knowledge of APIs and webhooks
Comfort with how systems integrate and data moves between tools
Startup mindset: you thrive in fast-changing environments and take ownership without waiting to be told
Preferred
Experience in healthcare tech, SaaS workflows, or integration-heavy products
Familiarity with EHR/PM systems, telephony tools, or SSO providers
AI-native workflows — you use AI tools to move faster and work smarter
Experience creating playbooks, templates, documentation, or scalable implementation processes
About Hello Patient
Hello Patient is transforming healthcare communication through advanced conversational AI. Our founding team spent 3.5 years scaling Carbon Health's technology during hypergrowth, where we saw firsthand how much clinical time gets wasted on basic communication—great clinicians buried in admin work, patients stuck in phone tag.
Our AI platform proactively engages patients through perfectly timed calls and texts, resolving complex interactions end-to-end—from scheduling to billing to retention. Built with security and compliance at its core, our technology integrates with existing healthcare infrastructure to deliver 24/7 patient engagement.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.
Skills Required
- 3+ years in software implementation, onboarding, solutions delivery, or technical project management
- Proven track record managing multiple projects simultaneously with strong organization and attention to detail
- Confident, polished customer presence; comfortable engaging clinicians, operations staff, and executives
- Working knowledge of APIs and webhooks
- Comfort with system integrations and data flow between tools
- Expertise or strong familiarity with phone configurations and telephony systems
- Startup mindset and high ownership in fast-changing environments
- Experience in healthcare tech, SaaS workflows, or integration-heavy products
- Familiarity with EHR/PM systems, telephony tools, or SSO providers
- AI-native workflows and use of AI tools to improve productivity
- Experience creating playbooks, templates, documentation, or scalable implementation processes
What We Do
Hello Patient is transforming healthcare communication through advanced conversational AI. After spending 3.5 years scaling Carbon Health's technology during its hypergrowth, our founding team witnessed firsthand how much clinical time gets wasted on basic communication—great clinicians buried in administrative work, patients frustrated by missed connections and phone tag. Our enterprise-grade AI platform proactively engages patients through perfectly timed calls and texts, naturally resolving complex interactions end-to-end—from patient acquisition and scheduling to retention. Built with security and compliance at its core, our technology integrates seamlessly with existing healthcare infrastructure to deliver 24/7 patient engagement while enabling staff to focus on what matters most: providing exceptional care. Backed by 8VC, we're building the future of healthcare communication, one conversation at a time.
