Implementation Specialist (US Vehicles)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re dedicated to breaking new ground and making an impact as we reshape the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and Role:

We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay, primarily by way of eBay’s direct user interface and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success.

This role collaborates primarily with the Business Development Team, Vehicle Sales team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Connectivity Strategy & Operations organization.

What you will accomplish:

• Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions for inventory directed to the eBay Motors Platform.

• Guide enterprise and strategic merchants in setting up eBay accounts using third-party software, the eBay interface, and tools for successful listing creation and order retrieval.

• Troubleshoot and resolve merchant and partner issues for vehicles dealers and Core / Live eBay merchants. 

• Partner with internal teams at eBay and external partners in order to successfully onboard vehicle dealers and Core / Live sellers to eBay.

• Collaborate with merchants on Marketplace standards, ensuring sellers have the foundation to thrive.

• Smoothly transition merchants from Onboarding to post-live teams, such as Scaling and Account Management.

• Identify and implement process optimizations in coordination with peers and partners.

• Collect merchant feedback and advocate on their behalf internally. 

• Document projects and interactions in Salesforce, tracking performance data.

• Report weekly on KPIs & bencharmarks.

What you will bring:

• 2+ years in onboarding, sales operations, or technical support, preferably in automotive or e-commerce.

• An understanding of implementing a business into eBay, using eBay’s user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory

• Understanding of eBay Motors and marketplace functions, including inventory control, eCommerce marketing, and customer service, with a willingness to learn merchant best practices.

• Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding

• Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change 

• Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop

• Passionate about the eBay marketplace and seller community

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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