Implementation Specialist - Insurance

About Insify

We are a start-up offering an end-to-end digital insurance platform focussing solely on European entrepreneurs and SMEs. We offer the best insurance to our customers thanks to our focus on user experience, our leading underwriting services, and our expertise in data. In short, we’ve made getting insured quick, transparent and simple.

We know how to innovate - our team of seasoned entrepreneurs has built a host of successful businesses in fintech and e-commerce (HelloFresh, Bloomon and SumUp to name a few!).

We’ve already raised over €25M in funding from leading investors (Accel Ventures, Frontline Ventures, Visionaries Club, Nico Rosberg, etc.), who love what we do and see the potential for a revolution in digital insurance.

We started our journey in the Netherlands and with our mission to make business insurance fast, simple and fair we have been able to have a significant impact on that market. Since last year we also serve customers in France and Germany, and are rapidly expanding across the rest of Europe!

About this role

We are looking for a highly skilled Implementation Specialist to join our Insurance department. In this role, you will be responsible for managing the full product implementation lifecycle, ensuring that insurance products are configured and ultimately brought to our customers efficiently and accurately. Your expertise will ensure that the technical and operational aspects of insurance product delivery meet both internal and external expectations. Striving to make our products & processes better and better each step of the way. You will work closely with cross-functional teams, including insurance product development, product, tech, and Customer Operations, to ensure smooth product launches and ongoing support. Get ready to bring innovative products to our customers from scratch!

Key Responsibilities

Product Implementation:

• Implementation & configuration - Full ownership of the insurance product implementation process, starting during the product development phase all the ways through configuration to post-launch support. Covering the entire spectrum of customer touchpoints.
• Specification & validation - Ensure all specifications and acceptance criteria are defined, documented, and met before deployment, ensuring the highest level of product quality.
• Planning & project management - Maintain detailed implementation schedules to ensure all project phases are completed on time and to specification. Flagging & resolving any issues in the process.
• Stakeholder management - Work closely with stakeholders to ensure a smooth customer experience. Making our customer experience and processes better every time. 

Support & Maintenance:

• Lead the configuration and maintenance of renewal processes, ensuring smooth transitions between policy terms and accurate updates to product settings.
• Manage the configuration of mid-term adjustments (MTA), ensuring correct implementation of changes to policies mid-term and alignment with customer and business expectations.

What do you need:

Must have:

• 3+ years of relevant experience in a similar role, preferably within an insurtech company, MGA, broker, or an insurance company with a focus on technology.
• University degree in Economics, Business, Law, or a related field. 
• Fluency in French and English is essential.
• Excellent writing skills, with the ability to communicate complex ideas clearly and concisely, both verbally and in writing.
• Strong collaboration skills, with the ability to work cooperatively with business development, sales, and product teams to achieve customer success.
• Exceptional stakeholder, engagement and project management skills.
• Great eye for detail and ability to grasp & simplify complex topics quickly.

Nice-to-Have:

• A Master’s degree or PhD in a related field
• Industry Experience: Previous experience working with an insurtech company.

What we offer

• Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
• Pension plan - participation to Insify’s Pension Plan, with 6% employer contribution.
• Travel reimbursement - we help travelers with their commute.
• 25 holidays days per year - (+ extra day on Christmas eve if it’s a weekday!)
• Subscription to Alleo - 50 EUR (net) monthly (cumulable) budget to spend on what you like - anything from gym memberships to UberEats!
• Company events - Monthly team drinks, quarterly offsites, lunch and learns, parties, merch and FUN!
• Company Macbook - get the best laptop to get your job done in no time!
• Quickly develop your career - there’s no better place to develop. We are growing and you can grow with us! Inhouse leadership programs and coaching
• High degree of autonomy - it’s time to ACTUALLY make an impact!