TrueCommerce is looking for an Implementation Specialist III to join our Add-On Implementations team. In this role, you will manage EDI implementations for existing customers who are adding new trading partner connections, serving as the primary liaison between the customer and their trading partners from kickoff through go-live.
This is a fast-paced, high-volume role where organization, communication, and EDI expertise are essential. You will coordinate across internal teams including mapping, integrations, and connectivity while simultaneously managing customer relationships and keeping projects on track to our 18-day completion target.
This role is fully remote.
In this role, you will join a team of add-on implementation specialists, all focused on helping TrueCommerce customers expand their trading partner networks quickly and reliably.
What You'll Do:
- Own add-on EDI implementation projects end-to-end for existing TrueCommerce customers adding new trading partner connections
- Serve as the primary point of contact and liaison between customers, trading partners, and internal teams throughout the project lifecycle
- Coordinate across internal departments including mapping, integrations, and connectivity to ensure timely, accurate project delivery
- Manage a high-volume project portfolio of up to 40 concurrent projects, maintaining clear status communication and disciplined follow-up
- Communicate proactively with customers and trading partners to gather requirements, relay updates, and resolve issues
- Ensure projects are completed accurately and on time, targeting an 18-day completion window per project
- Document project activity and maintain accurate records throughout implementation
Requirements for Success:
- EDI experience required — ability to read specifications, understand trading partner compliance requirements, and manage the full EDI transaction lifecycle (850, 856, 810, and related document sets)
- Demonstrated ability to manage a high volume of concurrent projects with strong organizational skills and disciplined follow-through
- Excellent cross-functional communication skills — comfortable working with customers, trading partners, and multiple internal teams simultaneously
- Project management experience or aptitude; ability to prioritize and keep complex, multi-stakeholder projects moving
- ERP familiarity (NetSuite or other systems) a plus
- Logistics or warehouse operations background a plus
- Experience with warehouse EDI or multi-partner EDI projects a plus
- Prior experience at a supply chain integration or EDI platform vendor (e.g., SPS Commerce, DiCentral, Cleo) a plus
Perks & Benefits
- Remote first and casual work environment
- 401k with 3.5% company match and vested after 2 years
- 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
- Medical, dental, vision and other life/health insurance plans
- Paid parental leave
- Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.
For additional information, visit our website
Equal Opportunity Employer
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Skills Required
- EDI experience, including reading specifications, understanding trading partner compliance requirements, and managing the full EDI transaction lifecycle
- Ability to manage a high volume of concurrent projects with strong organization and disciplined follow-through
- Excellent cross-functional communication skills with customers, trading partners, and internal teams
- Project management experience or aptitude, including prioritization of complex, multi-stakeholder projects
- ERP familiarity, such as NetSuite
- Logistics or warehouse operations background
- Experience with warehouse EDI or multi-partner EDI projects
- Prior experience at a supply chain integration or EDI platform vendor, such as SPS Commerce, DiCentral, or Cleo
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
