Implementation Project Manager

C.H. Robinson is seeking an Implementation Project Manager to manage and lead projects and will provide support to others in their area of expertise. In this role, you will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business.  This role requires a proactive leader with strong organizational, communication, and problem-solving skills who can drive complex initiatives and collaborate effectively with internal and external stakeholders. If you thrive in a fast-paced environment and has a strong background in project management, we’d love to invite you to apply today! Join us and make a lasting impact on the future of supply chain innovation!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work in office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage 1 to 2 projects within a project-based delivery model

• Understand key business drivers and uses this knowledge to accomplish project work

• Maintain all project related documentation, including project plans, process flows/VSM’s, resource requirements and business cases

• Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary

• Lead change management with all stakeholders – internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately

• Serve as the single point of contact and be accountable for all project related activities & requests

• Deliver projects on time and in budget with quality solutions

• Offer solutions for improving our tools and processes

• Build rapport with project team and customer stakeholders

• Anticipate internal and external challenges

• Provide informal guidance to new team members

• Solve problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

• Track and report project financials (budgeted vs actual) for allocated resource hours and billings

• Provide support as necessary to RMS Sales Team

• Collaborate with RMS project teams and provide support during “Go-Live”

• Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle

• Contribute toward development of tools, methodologies, and presentations for RMS Implementation

• Ensure compliance to SOC process

• Successfully execute the RMS Process Transformation Methodology, including:

  • Document customer expectations for the RMS

  • Capture the current processes of the customer

  • Document the results of the Implementation Survey

  • Document & contribute to the design of Future State

    • Support creation of customer process maps

    • Document changes in roles and responsibilities

    • Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and RMS)

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required:

• Bachelor’s Degree from an accredited college/university

• Minimum 2 years of technical project management experience

• Six Sigma, Lean, TQM or process improvement experience

• Supply Chain, Logistics, and/or Transportation experience

• Ability to work flexible hours (some weekend/late hours may be required)

• Ability to travel up to 20% (domestically and/or internationally)

Preferred:

• Project Management Professional certification preferred

• Project management experience, with the proven ability to manage multiple projects simultaneously

• Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view

• Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience

• Ability to organize, design, develop and deliver projects for internal and external audiences at all levels

• Ability to collaborate effectively with subject matter experts internally and externally at all levels

• Experience working and thriving in a continuous improvement environment

• Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams

• Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight

• Experience working directly with customers

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.