The Role
As an Implementation Project Manager, you will lead the implementation process for merchants and 3PL partners, ensuring smooth launches by managing projects, building relationships, and improving processes.
Summary Generated by Built In
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
You’re excited to join a small but mighty team that’s helping brands go global. As an Implementation Project Manager, you’ll be the main point of contact for merchants and 3PL partners after the deal is signed, guiding them through a smooth and successful setup with Passport. You love connecting with people, managing projects, solving problems, and creating structure out of chaos.
You’ll work closely with brands, fulfillment centers, and internal teams to make sure each launch runs smoothly, is delivered on time, and sets the customer up for long-term success. You care deeply about building trust, improving processes, and making things easier for everyone involved.
What you'll do:
- Own the implementation process from kickoff to go-live, acting as the main point of contact for the customer
- Build strong relationships with brand and 3PL stakeholders, ensuring they feel supported and informed every step of the way
- Understand each customer’s goals and challenges to design the right shipping and integration strategy
- Manage multiple projects at once, keeping tasks, timelines, and deliverables organized and on track
- Partner closely with Sales, Operations, Product, and 3PL Success to drive a seamless customer experience
- Collaborate on improving internal tools, templates, and processes to make implementations more efficient
- Become an expert on Passport’s platform, integrations, and international shipping workflows
- Surface customer feedback and insights to help us keep improving
What we're looking for:
- (Even if you don’t meet every bullet, we’d still love to hear from you)
- 1-2 years of experience in implementation, onboarding, or project management at a SaaS, logistics, or e-commerce company
- Familiarity with Shopify or other e-commerce platforms (BigCommerce, WooCommerce, etc.)
- Excellent communication and relationship-building skills with both internal teams and customers
- Strong organizational and project management skills; You keep projects moving and people aligned
- Comfortable managing technical conversations, integrations, or fulfillment workflows
- A proactive and curious mindset; You don’t wait for direction, you find answers and make things happen
- Excited about improving processes and finding better ways to work
- Empathetic, adaptable, and genuinely care about helping customers succeed
- Bachelor’s degree or equivalent work experience
A sneak peek into our perks & benefits:
- Competitive cash and equity packages
- 100% remote work environment #LI-Remote
- Paid Time Off
- 8 weeks Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly virtual team gatherings and biannual team offsites
- Annual Work Smart Fund to support your professional growth & working environment
- Teammates around the world in 20+ different countries!
Top Skills
Bigcommerce
Shopify
Woocommerce
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The Company
What We Do
At Passport, we help brands reach their global potential.
With an expansive network, an in-house team of shipping and compliance experts, and a user-friendly software platform, Passport is the shipping carrier that growth-focused brands trust to expand their business internationally.
You make the products your customers love. We’ll get it to their doorsteps.
Why Work With Us
Passport is a fully remote, globally distributed company that values collaboration, innovation, and inclusivity. With a people-first approach, flexible policies, and engaging team events, we empower employees to grow, be heard, and make an impact while delivering exceptional service.
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