Jobs at Passport Global

Leads concurrent customer implementations from post-sale kickoff through go-live. Manages project plans, timelines, milestones, risks, escalations, stakeholder coordination, documentation, and customer communications. Partners with Sales, Product, Engineering, Operations, brands, and 3PL providers to ensure successful launches. Improves implementation processes, templates, and frameworks while supporting evolving startup priorities and advocating for customer needs.

Owns brand remittances end to end, including extracting and validating sales, payment, and expense data, reconciling variances, preparing remittance packages, and addressing partner questions. The role identifies process issues, improves controls and reporting, and leads data and automation initiatives with Development and Engineering. It requires strong financial operations or accounting experience, advanced Excel and AI-enabled analysis skills, and the ability to work independently across distributed teams.

Manage and enhance FP&A models, revenue and expense forecasting, quarterly forecast cycles, three-statement planning, management reporting, and product-margin analysis. Partner cross-functionally to define data requirements, validate inputs, and combine Salesforce, data lake, ERP, and finance-system data into scalable reporting. Translate financial and operational findings into recommendations, own monthly and quarterly FP&A processes, and help develop analyst support as the function scales.

Analyzes shipment, carrier, routing, pricing, and cost data to support network and commercial decisions. Validates carrier rate cards, updates pricing models, creates routing rules and system-ready files, tests changes, and monitors post-launch results. Collaborates with commercial, operations, product, and engineering teams to balance cost, transit time, service coverage, and operational requirements. Documents routing processes and recommends corrections to improve accuracy and scalability.

Own the success, retention, expansion, and experience of high-volume SMB customers through scalable customer success programs. Monitor account health, analyze adoption and feedback, reduce churn, drive upsells, create lifecycle and nurture programs, deliver training and content, manage escalations, maintain Salesforce records, and provide customer insights to Product, Engineering, Sales, and Support teams.

Build and maintain data models, dashboards, reports, and dbt models supporting cross-functional decision-making. Process large datasets, establish reporting sources of truth, bridge technical and business teams, and document knowledge bases and business definitions for internal AI systems. The role also involves identifying cost-saving opportunities, communicating with stakeholders, and using AI to develop solutions and fix bugs.

Drive net-new enterprise revenue by prospecting ecommerce brands, managing strategic sales pipelines, leading complex multi-threaded deal cycles, and building executive relationships. Advise clients on international expansion, DDP, compliance, and localization while maintaining accurate Salesforce forecasting. Partner with marketing, partnerships, operations, and post-sales teams to ensure successful client outcomes. Represent the company at industry events and travel 10–20%.

Own and grow a portfolio of third-party logistics warehouse accounts by identifying expansion, cross-sell, brand adoption, and referral opportunities. Build account plans, develop relationships across operational and commercial stakeholders, partner with Sales to close revenue, and position the company as a strategic growth partner. The role requires proactive revenue ownership, comfort with ambiguity, and regular travel to support account growth.