Jobs at Passport Global

Leads concurrent customer implementations from post-sale kickoff through go-live. Manages project plans, timelines, milestones, risks, escalations, stakeholder coordination, documentation, and customer communications. Partners with Sales, Product, Engineering, Operations, brands, and 3PL providers to ensure successful launches. Improves implementation processes, templates, and frameworks while supporting evolving startup priorities and advocating for customer needs.

Leads concurrent customer implementations from post-sale kickoff through go-live and hypercare. Responsibilities include project planning, timeline and milestone management, cross-functional coordination, status meetings, risk mitigation, escalation management, customer communication, launch documentation, and process improvement. The role supports brands and 3PL partners in a fast-paced technology environment and transitions accounts to Customer Success after launch.

Supports global eCommerce compliance by reviewing customs data, classifying products using HTS codes, maintaining duty rates, resolving customs holds, managing product rules and export manifests, and monitoring country-specific regulations. The role requires international logistics knowledge, data-entry project management, understanding of duties, taxes, country of origin and free trade agreements, and strong cross-functional communication and problem-solving skills.

Build and maintain data models, dashboards, reports, and dbt models supporting cross-functional decision-making. Process large datasets, establish reporting sources of truth, bridge technical and business teams, and document knowledge bases and business definitions for internal AI systems. The role also involves identifying cost-saving opportunities, communicating with stakeholders, and using AI to develop solutions and fix bugs.

Own Customer Success operating cadences, reporting, dashboards, and operational processes. Analyze performance, revenue, growth, churn, and portfolio data to identify risks and actionable insights. Support onboarding workflows, coordinate cross-functional follow-up, lead process improvements, and improve automation, documentation, data quality, and reporting. The role partners with Customer Success, Sales, Product, Data, Business Intelligence, Revenue Operations, Implementation, and AI Deployment teams.

Own and grow a portfolio of third-party logistics warehouse accounts by identifying expansion, cross-sell, brand adoption, and referral opportunities. Build account plans, develop relationships across operational and commercial stakeholders, partner with Sales to close revenue, and position the company as a strategic growth partner. The role requires proactive revenue ownership, comfort with ambiguity, and regular travel to support account growth.