What you'll do:
- See Narmi projects to completion on time, within scope and with high customer satisfaction scores
- Develop and create project plans to help manage key deliverables, reporting on issues, project risks and project status
- Act as a subject matter expert for the products that are being implemented
- Coordinate cross-functional, cross-departmental and cross-company teams that are responsible for all aspects of a project, and lead execution from initiation to closure
- Participate in verification testing of client workflows with the customer
- Provide hands-on training to customers for installation and operation of Narmi products
- Understand financial institution staff and end user needs and offer best-in-class guidance and support to maximize their user experience and platform features and benefits
- Contribute to building processes and iterative documentation related to implementations
- Ability to travel onsite for go-live support as needed
What you'll bring:
- 3+ years SaaS-based technology company in project management working on complex implementations; fintech experience preferred
- Experience managing customer expectations, delivering customer-ready communications and conducting meetings or presentations
- Experience installing online and mobile banking products and integrating into different core providers & third-party vendors is preferred
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to maintain consistent thoroughness and accuracy when tackling tasks
- Demonstrated excellent written and verbal communications skills
- Strong interpersonal skills
- B.A. or B.S. degree
- PMP Certification is preferred
What the Team is Saying
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What We Do
By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
Why Work With Us
We're solving problems that have gone on for decades by bringing institutional and consumer banking together. We believe that creating a better online banking experience comes from collaboration and teamwork, and we're having a lot of fun doing it.
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Narmi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Narmi values flexibility, letting employees work where they’re most productive. NYC-based teams have two monthly in-office days, fostering in-person collaboration and a stronger team dynamic while supporting a balanced, productive work environment.
