About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
The Implementation Manager’s responsibility is to analyze, document, and deploy complex software/biller integrations to external customers. Implementation Managers must use skills such as project management, as well as knowledge and professional experience of payments technology and regulations to complete all assigned integrations efficiently. The Implementation Manager role requires a combination of configuration knowledge, project management, technical analysis, QA, and client-facing activities.
Responsibilities:
• Analyze the integration type (Scope):
- Work with IT and product development to have a full understanding of the project
- Complete internal and biller questionnaires of all configuration item
• Perform configuration within the CRM
• Work with billers (customers) to demo and review configurations
• Ensure accuracy of items impacting payment transactions (invoice types, system settings, terminal activation)
• Submit integration coding forms within Jira
• Submit bill presentment Jira
• When required, develop and complete delivery/project plans
• Execute delivery/project plan and all assigned tasks on time
• Support customer QA and UAT
• Maintain and support ongoing communication with stakeholders
• Maintain an excellent relationship and open line of communication with IT, sales, billers, software partners, and all members of the Operations team.
• Coordinate all activities related to bringing a client live including IT, Marketing, software and printing partners, CS, training, and the biller (customer)
Required Knowledge and Skills:
• Support external clients implement technical systems of medium to advanced complexity
• Configure systems to integration specifications and to support business needs
• Define and execute delivery plans
• Testing and QA of systems set up
• Support training and end users during implementation
• Excellent written and verbal English communication skills
• Self-starter with a demonstrated ability to achieve results as part of a high-performing team, and ability to effectively prioritize and multi-task under deadlines
• Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
• Good interpersonal skills
• Positive attitude and willingness to learn
Travel Requirements:
• Up to 25% of travel required
Education and Experience:
• Bachelor’s degree in a related discipline
• Project Management training preferred
• 3– 5 years' experience in a related role / field
• Experience working at a SaaS company, or within finance/payments • Insurance industry knowledge preferred
Benefits:
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
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What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
