Implementation Project Manager

Company Description

Are you ready to accelerate your career? Join Cielo as an Implementation Project Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at [email protected]

Job Description

Work Location/Setup: Remote UK 

Language Requirement: English

Work Hours: M-F 8AM-5PM/9AM-6PM 

Client Sector: RPO / Implementation 

The Implementation Project Manager leads implementations for small to large scale partners. The Implementation Project Manager maintains positive client relations and manages projects to completion. They are responsible for developing and managing project plan, tasks, timelines, milestones and deadlines as well as coordinating work with functional area leaders and monitoring and reporting on project status and issues.

Duties and Responsibilities:

• Assess/evaluate client needs for initial scope of project and determine project plan.
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
• Manage client expectations and cultivate the client relationship through implementation and stabilization.
• Assist other team members with client engagements when appropriate.
• Coordinate and respond to client issues.
• Responsible to managing to scope outlined in SOW and escalating scope creep as identified.
• Develop and manage project plan, tasks, timelines, milestones and deadlines.
• Coordinate work with functional area leaders & work stream owners. Monitoring and reporting on project status and issues.
• Provide on-line meetings and conference calls to orientate a new client and project manage the implementation of a new partnership.
• Responsible for providing clients with implementation plans, which include project schedules, work plans, risk analysis, communications documents, training plans, etc.
• Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the client. Assist team in updating all implementation deliverables as required with new process rollouts.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Where required support with process and change management activities and additional projects as assigned.

Qualifications

Position Requirements

Education:

• Bachelor’s degree or equivalent

Experience:

• Experience in talent acquisition, HR or RPO (Required)
• Previous experience in Project Management (Required)
• General knowledge of recruitment industry and RPO (Required)

Exposure:

• Handle multiple projects simultaneously and thrive in a fast- paced environment (Required)
• Possess a unique blend of business and technical savvy as well as a keen attention to detail and ability to effectively manage Implementations (Required)
• Demonstrate previous project management and leadership experience, with a strong process focus, exceptional interpersonal and technology skills. (Required)
• Proficient with Microsoft Suite (Excel, Word, PowerPoint, Outlook, and other project management software (Required)
• PMP or equivalent professional accreditation (Preferred)
• Strong relationship and influencing skills – high emotional intelligence (Required)
• Articulate and ability to effectively communicate and engage with stakeholders at all levels (Required)
• This vacancy is a 6 month contract