Project Manager - Senior

| Remote, OR, USA +72 more | Remote
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About Us:


Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia. Endpoint is a subsidiary of Fortrea Holdings, Inc.


Position Overview:


The Senior Project Manager is the primary client interface for client implementations, from initial engagement to study closedown. They are responsible for shepherding projects through the development lifecycle while working collaboratively with teammates and maintaining exceptional client satisfaction. The Senior Project Manager is also responsible for the mentoring of other Client Services staff including but not limited to Project Manager and Associate Project Managers. 

Responsibilities:

  • Independently lead multiple projects of high complexity. 
  • Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
  • Build effective partnerships with other internal teams to move project through all phases of the development process.
  • Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies and risks 
  • Act as subject matter expert on client clinical study protocol
  • Manage ongoing reporting of project health and profitability to internal and external stakeholders.
  • Conduct end- user training.
  • Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary 
  • Understand the functional business process across the entire organization. 
  • Participate in and/or lead training and mentoring efforts of project team members in areas of identified expertise. 
  • Leads internal initiatives and projects that enhance delivery capability. 

Education:

  • Bachelor's degree or equivalent and/or appropriate experience 

Experience:

  • 3-5 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly. 
  • 2-4 years’ experience in the life science industry.
  • Previous experience working in a fast-paced, entrepreneurial environment preferred.
  • Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms required.
  • Familiarity using SQL a plus 

Skills:

  • Strong attention to detail and quality-focus 
  • Strong customer service orientation 
  • Excellent organizational and time management skills 
  • Good communication skills
  • Excellent organizational skills
  • Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
  • Able to work on multiple assignments with limited supervision 

#LI-MT #LI-Remote

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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Las Vegas, NV
Little Rock, AR
Los Angeles, CA
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • dotnetLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Microsoft AzureServices
    • Power BIAnalytics
    • FigmaDesign
    • SketchDesign
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • MailChimpEmail
    • Microsoft TeamsCollaboration

An Insider's view of Endpoint Clinical

What are some social events your company does?

Along with quarterly massages, we got to enjoy each others' company, while learning about different cultural events such as Hanukkah and Lunar New Year through shared experiences and delicious foods. Since then, our teams have worked hard to encourage mental health and wellness, as well as physical health and wellness during quarantine.

Janice

Project Manager

How do you collaborate with other teams in the company?

Part of my job as Desktop Support is to communicate with our employees frequently. We use several different methods to accomplish this. We utilize a ticketing system, MS Teams, and Go To Assist for the communications with both our office-based or remote employees. The tools we use make it easy to troubleshoot & resolve technical issues.

Jeff

Desktop Support Technician

How do you make yourself accessible to the rest of the team?

A key goal is ensuring my team is effective. We’re all essential to delivering success for our clients. I leverage the tools Endpoint provides for communication and collaboration – calls, video chats, and even in-office meetings when we can – as well as asynchronous communication methods for the global team.

John

Sr. Director of IT

How would you describe the company’s work-life balance?

We move fast and keep busy. It helps to be part of a company that prepares and cares for its people. We do that. Unlimited vacation is part of our package for FTEs, and we use multiple wellness opportunities – from meditation to supportive circles and safe space groups, to invest in personal development.

Andrea

Learning & Development - Director Operations

What are Endpoint Clinical Perks + Benefits

Endpoint Clinical Benefits Overview

Endpoint offers a few different benefit plan options for our employees to choose from. We also have a generous Time Off Policy, matching 401(k), and a 529 Plan!

Culture
Volunteer in local community
Open office floor plan
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Virtual Yoga
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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