Implementation Project Manager

Top Three Outcomes for Year One

• Develop a strong foundational knowledge of all Revinate products and what it takes to implement them from end-to-end.
• Independently manage 25-35+ new mid-Level Strategic product implementation projects simultaneously. Successfully handle multiple aspects within larger contracts, running between 60-70+ Product Launch Objects.
• Work closely with internal team members to ensure the efficient and accurate configuration of new accounts within the target 4-8 week implementation period.

What You'll Do

• Lead the customer implementation process as the primary point of contact, ensuring adherence to the project timeline and a smooth onboarding experience by proactively managing communication of expectations, procedures, and requirements to all internal and external stakeholders.

• Drive project execution by collaborating with the project team, ensuring the timely completion of key deliverables and milestones, leveraging internal resources efficiently, and escalating risks as necessary.

• Organize and lead effective internal and external project meetings, including scheduling and preparing necessary supplementary materials.

• Manage all project documentation, including maintenance, updates, and distribution. Continuously create and refine internal Standard Operating Procedures (SOPs) to enhance service quality and adapt to evolving product and process changes.

• Serve as a subject matter expert for Revinate's product suite, advising customers on maximizing the value of their services.

• Commit to continuous learning across all facets of Revinate’s products and services, building deep technical expertise related to integrations, software, systems, and product infrastructure.

• Validate and ensure the correct implementation, integration, and intended functionality of all project technical components.

• Execute and manage the technical setup and configuration of systems and solutions.

• Resolve technical product issues encountered during implementation, often requiring hands-on back-end configuration and troubleshooting.

• Actively pursue professional development, cross-training, and continuous learning to expand product and industry knowledge.

• Act as a critical liaison between the customer and the internal product team, advocating for customer-requested enhancements to drive product improvement.

• Perform thorough testing of product functionality and monitor relevant performance metrics, such as email deliverability, prior to project closure.

• Coordinate with third-party Property Management System (PMS) vendors to acquire necessary technical details for integration.

What You'll Bring

• Associate’s Degree in a related field or a minimum of 2 years of professional experience in a Project Management role. Preference given to candidates with experience in customer-facing SaaS technology, Hotel Operations, or Hospitality Marketing.
• Demonstrated ability to successfully manage a high volume of simultaneous, ongoing projects and competing priorities (e.g., 50-60+ implementations).
• Exceptional organizational skills and proven ability to prioritize tasks effectively under tight deadlines.
• Strong technical aptitude, including the ability to rapidly acquire in-depth product knowledge necessary for diagnosing and resolving technical issues.
• Experience collaborating with back-end engineering or integration teams to ensure seamless product and system functionality.
• Proficiency with MS Office Suite; familiarity with Google Workspace (G-Suite), Zendesk / Jira, and Salesforce is a plus.
• Working knowledge of various project management software and tools (e.g., Asana, Rocketlane).
Preferred Qualifications
• Practical experience with technical SaaS software configuration and managing integrations.
• Familiarity with hospitality systems, specifically Property Management Systems (PMS) such as Opera, roomMaster, or Maestro.
People Describe You As
• A master communicator. You are highly effective at building rapport with customers and internal teams alike. You are a skilled, active listener and an efficient email correspondent, and you understand the value of proactive communication.
• Flexible and fluid. You excel at managing multiple projects with unique needs, recognizing and applying patterns to drive efficiency. You thrive on finding innovative solutions to challenges as they arise.
• Highly organized. You possess a methodical approach to work, preferring structure and attention to detail; you love making lists and ensuring all tasks are completed.
• A motivated self-starter. You eagerly take ownership of projects and run with them. You enjoy working in both customer-facing and team environments, continuously managing and improving projects to achieve maximum success.