Overview:
Are you an experienced developer with expertise in legacy technology stacks, who finds satisfaction in analytical tasks, but find interacting with people more fulfilling than coding all day? NISC is seeking an individual to join our Professional Services Division, implementing projects that allow utilities to utilize Smart Grid solutions. This role consists of implementing the NISC Meter Data Management System (MDMS) and integrating utility specific Automated Metering Infrastructure (AMI) offerings with the NISC Customer Care and Billing (CC&B). You will play a pivotal role in ensuring the utilities successful incorporation and utilization of cutting edge technology for a smarter grid. We are seeking an individual with a strong customer focus, enjoys learning in a fast-paced environment, and can manage a high volume of short-term projects.
Essential Duties:
- Setup, configure, test and successfully integrate a 3rd party AMI system with the NISC MDMS.
- Clearly define and execute on each projects scope, expectations, and timelines with the customer.
- Help define and workflow the equipment life cycle processes with each of the vendors and technologies utilized by the customer.
- Lead the setup and testing of the automated reading process with the technology available to the customer, such as SFTP or Webservice.
- Lead the setup and testing of the Validation, Estimation, and Editing (VEE) process within the NISC MDMS
- Lead the analysis and mapping of reading data into the NISC MDMS
- Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.
- Assist in validating and verifying the accuracy of converted data.
- Assist and provide application support throughout the project lifecycle.
- Assist with basic level conversion analysis.
- Prepare Change Requests (CRs) and follow up through resolution.
- Perform after hours call support as assigned.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.
Desired Experience:
- Proficient in legacy technology stacks (C++, Java, PHP)
- Generally, requires 2 - 5 years of product usage or implementation experience.
- Basic knowledge and experience configuring application(s) and testing functionality within the application(s) during an implementation
- Basic knowledge and experience of utility CC&B, MDMS, and AMI systems for electric, water, or gas is considered a plus.
- Basic level knowledge of the Utility or Telecom industries.
- Basic level knowledge of Project Management processes and theory.
- Basic verbal and written communication skills.
- Basic level presentation and training skills.
- Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- Basic research and problem-solving skills with a strong attention to detail.
- Basic level ability to organize and prioritize.
- Basic level ability to set and manage internal and external Member/Customer expectations.
- Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
- Basic level ability to demonstrate initiative and accountability.
- Basic level ability to multi task and time manage.
- Moderate level ability to demonstrate professionalism.
- Basic level ability to troubleshoot.
- Basic level understanding of change management best practices.
- Basic level knowledge of Utility/Telecom software and software integrations.
- Ability to travel as often as necessary to meet the goals and objectives of the position
Desired Education and/or Certification(s):
- Bachelor’s degree in a business-related field or equivalent experience preferred
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Skills Required
- 2–5 years of product usage or implementation experience
- Proficiency with legacy technology stacks including C++, Java, and PHP
- Experience configuring applications and testing functionality during implementations
- Basic project management knowledge
- Basic communication, presentation, training, research, problem-solving, organization, troubleshooting, and change management skills
- Ability to analyze data and draw business conclusions relevant to project management
- Ability to manage customer expectations and provide effective customer support
- Ability to travel as necessary to meet position objectives
- Bachelor’s degree in a business-related field or equivalent experience
- Knowledge of utility CC&B, MDMS, and AMI systems
- Knowledge of utility or telecom industries and software integrations
What We Do
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers. We deliver advanced solutions, services and support to more than 870 independent telephone companies, electric cooperatives and other public power entities in all 50 states, American Samoa, Palau and Canada. NISC is an industry leader providing information technology solutions including billing, accounting, operations, automated mailroom services, third-party integration as well as many other solutions. With facilities in Mandan, N.D., Lake Saint Louis, Mo., Cedar Rapids, Iowa, Shawano, Wis., Blacksburg, Va. and Austin, Texas, NISC and its subsidiaries employ more than 1,300 professionals between the six locations and at virtual office sites around the country. Additional information can be found at www.nisc.coop or by calling: 866.999.6472.
