Implementation Project Manager l (Contract)

**This is a 6 month temporary contract

At Lytx we are passionate about our work and inspired to help make our roadways safer. As an Implementation Project Manager I (IPM), you’ll work on the Installation Services team and coordinate with clients to plan and execute installations of our products into client vehicles. This is a great opportunity to get exposure to operations sprinkled with a little bit of project management! If you enjoy problem solving, providing great customer service, and thrive in a fast paced environment, we encourage you to apply!

You’ll Get To:

• Manage all aspects of product installations into client vehicles, including but not limited to accurate shipment of devices and accessories to be installed, coordination of technician resources to perform the installations, availability of and access to client vehicles, monitoring of installation project progress, and resolving any related issues

• Create installation plans which meet client needs as well as internal milestones. Establish appropriate client expectations regarding process and schedule

• Generate supplier work orders and client sales orders consistent with planned delivery schedules and lead time

• Coordinate with Logistics to ensure devices are shipped accurately and timely to client installation locations, are installed on-time by installation technicians and functioning properly, and are generally meeting client requirements. Follow up on execution. Monitor progress

• Monitor and report on supplier and client performance against planned installation activities. Plan projects. Initiate execution. Track progress. Confirm completion

• Maintain detailed project planning records within our systems. Investigate, reconcile and resolve any data discrepancies

• Serve as the escalation contact for clients on shipment and/or installation-related issues. Work to ensure accurate and timely resolution

• Function as the dedicated implementation project manager for specific accounts

• Other duties as assigned

What You’ll Need:

• Minimum of 1-2 years of experience in operations, administrative, or customer service role, in a fast-paced office environment

• Proficient in Microsoft Word and Excel

• Salesforce and NetSuite experience a plus

• Strong planning and time management skills

• Strong written/verbal communication, interpersonal skills, and solutions-oriented with strong problem solving skills

• Experience working in a cross-functional role with multiple key stakeholders and under tight deadlines

• Experience working with clients, particularly juggling multiple client engagements at once

• Ability to function in a fast-paced, change-heavy environment and prioritize tasks to meet deadlines

• Ability to work well under general direction and independently, most of the time, to resolve issues

• Bachelor’s Degree or equivalent work experience

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.