C.H. Robinson is seeking an Implementation Project Consultant to manage and lead projects and will provide support to others in their area of expertise. In this role, you will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business. This role requires a proactive leader with strong organizational, communication, and problem-solving skills who can drive complex initiatives and collaborate effectively with internal and external stakeholders. If you thrive in a fast-paced environment and has a strong background in project management, we’d love to invite you to apply today! Join us and make a lasting impact on the future of supply chain innovation!
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work in office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Act as the technical liaison between the customer project team (including customer’s Technology function) and internal Development Team resources
Document customer requirements and translate to internal systems and operations
Identify system gaps and enhancements needed to meet customer expectations
Convey technical requirements for B2B communication
Provides informal guidance to new team members
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Facilitate project meetings with internal and external project teams
Successfully execute the Process Transformation Methodology, including:
Support documentation of customer expectations based on the signed contractual agreement
Capture the current processes of the customer
Document the results of the Implementation Survey
Lead Future State solution design based on customer requirements
Create process maps outlining integration
Document changes in roles and responsibilities
Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR)
Develop a testing plan with the customer and execute to the plan
Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals
Collaborate with the project team
Coordinate with the Project Manager to push meeting notes conducted as part of project execution
Execute the project plan including all deliverable dates and resource requirements
Oversee progress of project team resources, including functional support groups
Contribute toward development of tools, methodologies, and presentations for Implementation
Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups
Successfully transfer knowledge to customer account team as documented throughout project lifecycle
Provide support to customer account team during Go-live
Provide support as necessary to Business Development Team
Ensure compliance to SOC process
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
Bachelor’s Degree from an accredited college/university
A minimum of 2 years of technical project management experience
Prior experience working with customers, vendors, or carriers
Previous experience with TMS software
Flexible hours (some weekend/late hours may be required)
Up to 20% travel may be required (domestic and/or international)
Preferred:
Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability
Proficient in Microsoft Office Suite of programs
Excellent analytical and problem-solving skills
Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels
Ability to collaborate effectively with subject matter experts internally and externally at all levels
Understands key business drivers; uses this understanding to accomplish own work
Solves problems and analyzes possible solutions using technical experience and judgment and precedents
Explains complex information to others in straightforward situations
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.
Skills Required
- Bachelor's Degree from an accredited college/university
- Minimum of 2 years of technical project management experience
- Prior experience working with customers, vendors, or carriers
- Previous experience with TMS software
- Work in office five days a week (on-site)
- Flexible hours (some weekend/late hours may be required)
- Up to 20% travel (domestic and/or international)
- Basic facilitation skills (relationship management, presentation, documentation, accountability)
- Proficient in Microsoft Office Suite
- Excellent analytical and problem-solving skills
- Ability to design, develop and deliver presentations for diverse audiences
- Ability to collaborate effectively with subject matter experts at all levels
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
