About the Role
As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers.
Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs.
What You’ll Accomplish
- Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
- Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
- Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
- Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
- Develop strong relationships with cross-functional team members and our customers
- Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
- Provide creative solutions and execute swiftly keeping the industry's best practices in mind
- Translate customer feedback into specific product recommendations
- Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
- Update internal workflows and documentation so that they remain as accurate as possible
Your Expertise
- You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
- Prior experience with SaaS or E-Commerce platforms preferred
- Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
- You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
- You are motivated by helping others and derive satisfaction from being part of a team
- You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
- You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
- You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
- You are proactive and communicative, never shying away from a quick Slack or Zoom
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits
- Our salary ranges are determined by role, level and location
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Skills Required
- 1-2 years of customer-facing experience
- experience in Customer Success, Support, or Agency role
- prior experience with SaaS or E-Commerce platforms
- familiarity with email marketing execution
Attentive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
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Equity Value & Accessibility — Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
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Parental & Family Support — Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.
Attentive Insights
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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