Implementation Product Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

The Implementation Product Manager oversees the planning, implementation, and tracking of specific projects which have a beginning, end, and specified deliverables.

Job Location: Remote – Oakville

Main Responsibilities:     

• Engages with internal and external stakeholders.
• Prepares communication materials, business cases, funding requests, and presentations to gain acceptance for strategic plans from stakeholders.
• Ensures projects are delivered on time, within scope, and within budget.
• Builds and maintains key strategic relationships within various areas, including but not limited to support functions, technology, and/or business lines to ensure alignment with overall strategic plans.
• Leads the development and implementation of stakeholder engagement, change management, and communication strategies.
• Organizes project teams, assigns individual responsibilities, develops project schedules, and determines resource requirements.
• Integrates vendor tasks into project plans, tracks, and reviews vendor deliverables.
• Performs project risk management.
• Performs other duties and responsibilities as assigned

Basic Qualifications: 

• Experience: 5 years’ project management and/or relevant experience
• Education: Bachelor’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
• Licenses/Certifications: PMO (Project Management Office) Certification or PMP (Project Management Professional) Certifications

Level Specific Responsibilities:

• Responsible for enterprise-wide projects
• Defines business requirements, researches external benchmarks, and gathers appropriate data
• May manage multiple, interrelated projects, including business transformation projects

Accountability/Complexity:

• May manage projects requiring the responsibility of delegating work and reviewing resulting work product
• May be responsible for providing guidance, coaching, and training to other employees within job
• area
• May function as a team lead and assistant to the supervisor/manager

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)