ABOUT STEER HEALTH:
Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients. Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence — help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started.
ABOUT THE ROLE
We are looking for an Implementation Manager who can run fast, communicate with precision, and own healthcare implementations from contract signature to go-live — without dropping a single thread.
This is not a coordinator role. You will manage complex, multi-stakeholder deployments across hospital systems and outpatient networks, lead EHR integration workstreams, configure AI-powered workflows in Steer Studio, and be the single point of accountability on every engagement you own. You will work directly alongside our VP of Customer Success, Implementation, Engineering, and GTM leads and be a key driver of how we scale.
This role includes periodic travel to customer sites throughout the United States to lead implementation workshops, support go-live activities, facilitate stakeholder alignment, and ensure successful adoption.
Requirements
- Ideally, 5+ years of project management experience.
- At least 3 years of experience in healthcare technology or health IT preferred.
- Track record managing multiple complex implementations simultaneously in a fast-paced environment.
- Proven experience managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent).
- Working knowledge of HL7, FHIR, or clinical data exchange standards; ability to engage technical teams at depth.
- Comfortable operating with structured accountability and clear performance metrics in a fast-paced environment.
- Comfortable presenting to health system C-suite executives.
- Proficiency with project management platforms (Asana, Jira, or equivalent).
- Willingness and ability to travel throughout the United States (approximately 20-30%) to support customer onboarding, implementation, training, and go-live activities.
- Comfortable facilitating onsite workshops, executive presentations, and stakeholder alignment sessions with healthcare leaders.
- Ability to travel on short notice when required to support critical customer initiatives or launch activities.
PREFERRED QUALIFICATIONS
- Experience with AI, voice agent, or patient engagement platform implementations.
- Background in revenue cycle management or clinical workflow automation.
- Experience at multi-hospital or large health system accounts.
- Familiarity with Mirth Connect or integration engine platforms.
- PMP or CAPM certification.
- Experience working in a Series A or Series B startup.
- Experience working in a GCP or cloud-based SaaS environment.
Benefits
- Competitive salary of 80,000-90,000 USD/year
- Full benefits package (medical, dental, vision)
- Flexible PTOs and Company holidays
Skills Required
- 5+ years of project management experience, with at least 3 years in healthcare technology or health IT
- Proven experience managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent)
- Working knowledge of HL7, FHIR, or clinical data exchange standards; ability to engage technical teams at depth
- Proficiency with project management platforms (Asana, Jira, or equivalent)
- Exceptional written and verbal communication skills; comfortable presenting to health system C-suite executives
- Track record managing multiple complex implementations simultaneously in a fast-paced environment
- Comfortable operating with structured accountability and clear performance metrics in a fast-paced environment
- Willingness and ability to travel throughout the United States (approximately 20-30%)
- Comfortable facilitating onsite workshops, executive presentations, and stakeholder alignment sessions with healthcare leaders
- Ability to travel on short notice when required to support critical customer initiatives or launch activities
- Experience with AI, voice agent, or patient engagement platform implementations
- Background in revenue cycle management or clinical workflow automation
- Experience at multi-hospital or large health system accounts
- Familiarity with Mirth Connect or other integration engine platforms
- PMP or CAPM certification
- Series A/B startup experience
- GCP or cloud-based SaaS environment background
What We Do
Steer Health helps healthcare organizations thrive by ensuring revenue generation, cost savings and exceptional patient experience. Our AI-powered growth and automation platform connects the marketing, growth, access, operational, clinical, and financial pathways to attract, guide, and retain patients. With Steer, hospitals and medical groups achieve higher patient volumes, cost savings, superior patient experiences, and happier staff and providers.
