The Implementation Manager is responsible for onboarding and integration of new clients, projects, and solutions within our 3PL network. This role ensures that operational, technical, and customer-specific requirements are met through effective project management, cross-functional collaboration, and process optimization. The Implementation Manager will serve as the primary liaison between clients, internal teams, and external partners, ensuring seamless execution from project initiation through go-live and post-implementation support.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget.
- Develop detailed project plans, timelines, and milestones.
- Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service.
- Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency.
- Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables.
- Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows.
- Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations.
- Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders.
Core Behaviors:
Demonstrate to comply with Custom Goods’ Core Behaviors:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
Required Education and Experience
- Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred).
- 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment.
- Strong understanding of WMS, TMS, EDI, and related logistics technologies.
- Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment.
- Exceptional communication, negotiation, and relationship-building skills.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana).
- PMP or Six Sigma certification is a plus.
AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
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What We Do
Custom Goods is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 30 warehouses nationally. We are uniquely positioned to offer comprehensive logistics solutions with a personal touch. We serve our customers one shipment at a time by challenging ourselves to be the benchmark service provider of customized supply chain solutions with our strategic anchors: Data-Driven, Personal Touch, and Timely Customer Solutions. Our core values underpin us as individuals, and as a company, we place people at the center of all we do. We have established over 60 years of rich experience and deep relationships following these values. As a number one strategic partner, our customers benefit from our unrivaled dedication to customer excellence.
