About Us:
HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.
HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.
- Funding & Growth Momentum HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2: Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch.
- Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
- Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
- Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding sales organization with a real path to advance your career, this is the place.
- Relationships That Matter Our Customers aren’t just clients - they’re long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.
About the role:
This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape.
As an Implementation Manager, you will own the end-to-end delivery of our physical security SaaS platform, serving as the quarterback who transforms customer requirements into successful production deployments. You'll operate at the intersection of customer security operations and our technology stack, leading implementations from kickoff through go-live while navigating the complexities of enterprise security environments—edge devices, network infrastructure, virtualization, and cloud services.
This role demands someone who is composed under pressure, can troubleshoot across the technical stack, and possesses the organizational prowess to manage multiple concurrent enterprise deployments. You'll build strong relationships with customer technical teams, security operations personnel, and integrators, while collaborating internally with multiple stakeholders. Your ability to dive deep into technical issues, communicate clearly, and control scope creep when necessary will be critical to delivering polished implementations.
Key Responsibilities:
- Own end-to-end implementation delivery of the our SaaS platform , ensuring deployments meet technical requirements, timelines, and customer expectations across concurrent enterprise projects
- Serve as the primary point of contact for customers during implementation, building strong relationships with security operations teams, IT administrators, and other business leaders while translating complex technical concepts for non-technical stakeholders
- Drive project execution by managing implementation work, tracking progress, identifying risks, and pushing back on internal and external stakeholders when needed to protect delivery quality and timelines
- Coordinate cross-functionally with Revenue, Product, and Engineering teams to troubleshoot issues, escalate systemic problems, and ensure seamless handoffs throughout the customer lifecycle
- Deliver integrations with enterprise physical security systems including access control platforms, video management systems, and legacy infrastructure to ensure our platform connects effectively across diverse customer environments
Preferred Qualifications:
- 5+ years of experience in technical product implementation and/or deployment experience in enterprise SaaS environments, with proven ability to manage complex, multi-stakeholder projects from kickoff through production go-live
- Hands-on experience working in one or more major cloud provider environments (AWS, Azure, GCP)
- Proficient with either Atlassian Suite and/or Salesforce (workflows and reports)
- Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
- Eagerness to work with an enterprise level customer base and experienced technical personnel
Standout Qualifications:
- Physical security industry experience with exposure to enterprise security operations and familiarity with common physical security platforms such as access control systems and video management systems
- Experience with virtualization technologies (VMware, Docker, Kubernetes), networking concepts (routing, firewalls, VPNs), and Linux/Unix systems
Additional Information:
- Base salary range for this position is $115,000 - $145,000 USD per year
- Eligible to participate in HiveWatch Equity Incentive Plan
*The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.
Benefits & Culture:At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:
- Comprehensive health coverage: medical, dental, vision, and life insurance
- Cutting-edge work in an emerging field with huge growth potential
- Competitive compensation packages designed to reward top talent
- A modern, newly renovated HQ right on Main Street in El Segundo, CA
- 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
- Flexible paid time off so you can recharge when you need it
- Additional benefits include ClassPass credits and a discount on pet insurance
- A family-friendly, compassionate culture that values balance and belonging
We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.
Our EEO Statement:
HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.
Top Skills
What We Do
Born from the frustration of experienced security professionals who understood the industry's biggest challenges, HiveWatch was created to solve what legacy systems couldn't. Security teams are drowning in video feeds and alarms while struggling with staff turnover and missed incidents. They're inundated with repetitive and mundane tasks, tying them down with low-impact and time-consuming work. This type of activity creates intense frustration, leading to complacency, burnout, high turnover, and is ultimately a waste of company funds and resources.
As physical security grows and transforms, enabled by advancing AI and technology, it's critical for the industry to embrace this new era to improve the important work the people in physical security are doing. HiveWatch emerged as the antidote: a cloud-native platform that brings together disparate systems, reduces false alarms, and delivers actionable intelligence to security leaders so they can make better decisions. By removing monotonous and laborious tasks, security personnel can be upskilled and enabled to do more impactful, meaningful, and proactive work.
Why Work With Us
HiveWatch is a tech-forward, innovative, and inclusive organization leading the evolution of the physical security industry. We are a data-driven, tech-geek, and fun (at least we like to think so) group of people looking for more diverse perspectives to join us in defining what “keeping people safe” really means.
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