Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.
Learn more at ontic.co or follow us on LinkedIn.
Who You Are
We are seeking an experienced and motivated Implementation Manager to join our team. You’ll be working directly with our biggest and most complex clients alongside a Success Manager. You will work closely with our clients to understand their needs and tailor the implementation to their specific requirements. You’ll continually refine Ontic best practices based on your internal and external experience. Ideally, you are a detail-oriented individual who enjoys solving complex problems using software.
Key Responsibilities
Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and directly configuring the software to ensure successful product adoption
Conduct regular project status meetings with clients and internal stakeholders
Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded
Provide ongoing customer support and training to ensure continued product adoption and satisfaction
Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience
Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices
Ensure customer data and information is accurate, up-to-date, and secure
Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience
Qualifications
Bachelor's degree in a related field such as Business, Computer Science, or Communications
At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role
Strong project management and communication skills
Excellent analytical and problem-solving skills
Ability to work independently and manage multiple projects simultaneously
Experience with software implementation methodologies and tools
Strong understanding of cloud-based software and infrastructure
Ability to quickly learn new technologies and software platforms
Familiarity with tools like Google Sheets,Excel SFDC, Domo, Pendo, JIRA, GuideCX
Willingness to travel up to 30% based on client needs
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400
Top Skills
What We Do
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.
Why Work With Us
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach both our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.
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