Implementation Manager

About You:

• 3+ years of Implementation, Customer Onboarding, or Project Management experience in a technical SaaS environment (Salesforce-integrated product strongly preferred).
• Demonstrated ability to manage multiple concurrent implementations with varying complexity and stakeholders.
• Comfortable specifying technical needs to internal technical teams and translating complex topics for non-technical stakeholders.
• Solid grasp of project management fundamentals: scoping, scheduling, risk management, and clear communication.
• A self-starter who thrives in a fast-paced, evolving environment and can figure things out without a playbook
• Highly collaborative, organized, detail-oriented, and solutions-focused; able to problem-solve in real time.
• Excellent written and verbal communication skills; confident running meetings and presenting to executives.
• Demonstrated ability to work through ambiguity, escalate effectively, and resolve issues under pressure.
• Interested in mentoring teammates and potentially stepping into leadership opportunities as the team scales (not required, but a plus)

Responsibilities

• Own and lead new client implementations from sales hand-off through launch. Act as the primary project lead during implementation while partnering closely with the assigned Customer Success Manager to ensure a seamless handoff at go-live.
• Consult and translate requirements. Partner directly with client stakeholders to understand their objectives and map them to Verifiable’s Salesforce-integrated platform.
• Project-manage the implementation. Build and maintain project plans, set clear milestones, drive internal/external coordination, and proactively manage risk and issues.
• Oversee testing, validation, and UAT phases. Ensure delivered solutions align with client specifications.
• Drive change management and stakeholder alignment. Guide client teams through adoption and smooth organizational change.
• Communicate clearly and often. Run regular status calls, provide updates, and maintain strong executive and working-level relationships.
• Coordinate configuration and data work. Collaborate closely with Implementation Engineers and Product to configure Verifiable and guide any custom work.
• Plan onboarding and training. Organize customer enablement sessions and deliver virtual training to ensure smooth adoption.
• Be the product expert. Act as the primary point of contact for customer questions during implementation and help drive best-practice usage of Verifiable.