Implementation Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Block is seeking a strategic and process-driven Implementation Manager to join our GSO team. As a key member of our organization, you will lead the development and execution of onboarding processes across our First-Party (1P) and Third-Party (3P) programs. This remote position plays a crucial role in delivering a world-class seller experience through optimized workflows, quality assurance, and comprehensive training support.
Working directly with the Global Head of Vendor Strategy & GSO BPO, you will be the driving force behind operational excellence and team enablement. This role requires up to 20% travel and offers the opportunity to make a significant impact on our seller onboarding experience while collaborating with cross-functional teams across the organization.
You Will

• Design and maintain scalable implementation workflows for 1P and 3P seller onboarding
• Own the development and delivery of training materials, implementation playbooks, and onboarding documentation
• Serve as the primary escalation point for implementation-related issues, maintaining SLA standards
• Lead the QA process for all closeout forms and onboarding deliverables
• Partner cross-functionally with Product, CS, Sales, and Operations to streamline timelines and handoffs
• Monitor and report on implementation progress to key stakeholders
• Use data and feedback loops to identify trends, gaps, and drive continuous improvement
• Align closely with the Vendor Manager and GSO leadership to ensure consistent delivery
• Support initiatives that enhance the seller experience and operational handoffs
• Define and track key implementation metrics to drive accountability
• Participate in platform and tool evaluations to improve implementation outcomes

You Have

• 3-5+ years of experience in implementation, project management, operations, or vendor onboarding
• Proven success building or improving operational processes at scale
• Strong written and verbal communication skills with exceptional organization abilities
• Demonstrated experience collaborating across departments and with external partners or BPOs
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Experience working with global teams and workflows
• Comfort with project management tools (Salesforce, Asana, Jira, Taskray, or similar platforms)
• Preferred: Background in marketplace, SaaS, or seller/vendor operations

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$48.80 - $73.22 USD
Zone B:
$45.38 - $68.08 USD
Zone C:
$41.49 - $62.26 USD
Zone D:
$36.63 - $54.90 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.