Implementation/Onboarding Manager
This position leads the end-to-end project management of client fleet support services implementations. Responsible for developing and managing implementation plans, coordinating cross-functional teams, tracking milestones and deliverables, and proactively addressing risks or issues that could affect timelines. Project management, account configuration, and consolidated coordination with internal and external customers for both new client implementations and expanded services for existing clients.
RESPONSIBILITIES:
- Partners with client facing teams to understand the fleet support needs of the client and the contracted services.
- Tailors standardized project plans to meet client needs.
- Leads cross departmental meetings to facilitate communication of implementation requirements, with set goals and expectations.
- Educates clients and associates around service implementation best practices.
- Manages multiple client projects and coordinates both internal and external tasks to ascertain project remains on schedule.
- Provides appropriate project status updates to clients and internal teams.
- Coordinates new account activations, account closings, account transfers and account changes.
- Responsible for maintaining expertise for current products and service offerings.
- Creates and maintains client specific documents including flowcharts, project plans, client communications, and training materials.
- Assists team in maintaining standard project templates and provides recommendations for improvements and best practices.
- Documents project scope, including creating meeting agendas, summarizing action plans and client communication.
- Ensure any client process variations are fully documented and communicated to internal support teams.
- Resolves or aids in the resolution of complex problems or issues including conducting an analysis, identifying root cause, develops appropriate options, and implements resolution.
- Trains client and client contacts on company processes and use of the Client website
REQUIREMENTS:
- Bachelor’s Degree in a related field preferred.
- Requires minimum of 5 years in client consulting or project management experience.
- Strong written and verbal communication skills.
- Knowledge of fleet management is a plus.
- Strong interpersonal skills and the ability to build relationships at all levels.
- A strong and engaging presence, capable of quickly establishing credibility, influencing product implementation through knowledge-based recommendations.
- Good problem-solving skills with ability to evaluate a situation, develop options and implement reasonable solutions.
- Able to travel occasionally for on-site client implementation meetings or industry events.
Skills Required
- Bachelor's degree in a related field
- At least 5 years of client consulting or project management experience
- Strong written and verbal communication skills
- Knowledge of fleet management
- Strong interpersonal skills and ability to build relationships at all levels
- Ability to establish credibility and influence product implementation through recommendations
- Strong problem-solving skills, including evaluating situations, developing options, and implementing solutions
- Ability to travel occasionally for onsite client implementation meetings or industry events
What We Do
Yes, we confess, we’re fleet geeks and proud of it. We live for the opportunity to help you build and manage a lean, mean, safe and productive fleet. We’re excited to put six decades of fleet expertise to work for you every day, in every way, to help you rein in your fleet costs, free up your cash flow, and transform your fleet into a force that nails your business goals, elevates your customer service, and gives you a competitive advantage. Unlike some fleet management companies, we treat you as an invaluable client, no matter what size your fleet is. Our nimble, knowledgeable team is always ready to personally respond to your questions and concerns. We won’t ignore you after the “honeymoon phase” has past. Instead, we partner with you for the long-haul, learning everything we need to know about your business and fleet to consistently match your needs with the ideal vehicles, truck and van equipment, financing and management services. We are geared up to provide you with ongoing, proactive support, including an in-depth analysis of your fleet usage, expenditures and needs on an annual basis. We measure this data against industry benchmarks and recommend enhancements that will optimize your fleet operations, lower your total cost of ownership, increase your brand awareness, and prepare your fleet for the road ahead. We offer end-to-end fleet services including flexible, personalized leasing and financing, vehicle acquisition and upfitting, remarketing, electrification, maintenance management, fuel management, telematics, Albert IQ™ (our proprietary vehicle and driver monitoring platform), administrative and driver fleet management, toll management, risk management, registration renewals and DOT compliance. We can help you a little, a lot, or somewhere in between. Your choice. We are one of the top 10 fleet management companies in the country, proudly rooted in Cincinnati, Ohio, and happily serving fleet clients in any industry across North America.
