At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a results-driven Implementation Manager to join our Global Customer Implementation team.
In this role, you will lead complex project engagements that directly shape how our customers experience Iron Mountain’s trusted records management solutions. By managing project scope, schedules, and cross-functional execution, your work will elevate service delivery standards while seamlessly transitioning clients to our ongoing account support teams.
What You’ll Do (Responsibilities)
In this role, you will:
Lead project scope, schedules, and budgets for complex customer implementations across global cross-functional teams.
Develop and execute project strategies, risk mitigation plans, and Statements of Work (SOWs) while tracking revenue and profit drivers.
Serve as the primary point of contact for clients, facilitating project meetings, resolving escalations, and guiding internal stakeholder communication.
Apply project management methodologies and tools like Smartsheet to track operational progress, validate billing accuracy, and streamline transition plans.
Mentor team members and identify opportunities to refine internal processes, workflows, and training resources.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
Proven project management experience executing complex initiatives in a matrixed environment with geographically dispersed teams.
Strong knowledge of formal project management methodologies and tools, including hands-on proficiency with Smartsheet and Excel.
Exceptional facilitation and communication skills with the ability to influence cross-functional stakeholders and executive leadership.
Demonstrated problem-solving and critical thinking skills, with the flexibility to navigate ambiguity and manage competing priorities.
Experience in process improvement or Six Sigma certification is an advantage.
What We Offer (Benefits)
Competitive compensation and benefits aligned with experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to lead high-impact projects and elevate the customer experience? Apply today to take the next step in your career with Iron Mountain.
Category: Operations GroupSkills Required
- Proven project management experience executing complex initiatives in a matrixed environment with geographically dispersed teams
- Strong knowledge of formal project management methodologies and tools
- Hands-on proficiency with Smartsheet and Excel
- Exceptional facilitation and communication skills with ability to influence cross-functional stakeholders and executive leadership
- Demonstrated problem-solving and critical thinking skills, with flexibility to navigate ambiguity
- Experience in process improvement or Six Sigma certification
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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