Implementation Manager I

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, Leidos, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

What We Do:

The implementation team at Payscale is part of the Global Services organization. We serve as the first point of contact for newly signed or upgrading clients by establishing client sites, providing access, and helping clients navigate the successful set up and population of their Payscale product of choice. We lead one-on-one product implementations in partnership with the client, Customer Success Managers, and Product Support as well as collaborate with the broader product implementation group to ensure timely implementation and drive early product value for new customers.

What You Do:

The Implementation Manager I is the primary contact in the onboarding of new clients. This includes helping the client navigate the implementation experience, owning the coordination of efforts across all teams, and partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. The Implementation Manager assumes a leadership role for client facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

Day-in-the-Life:

As an Implementation Manager I, a typical day may include the following…

• Act as the primary internal and external contact for new clients via meetings and email.

• Partner with and assist clients in data configuration and product user interface setup within the PayScale application.

• Demonstrate system functionality throughout the course of the implementation process.

• Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation.

• Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.

• Ensure client satisfaction and product/service adoption.

• Establish relationships and ensure open communication channels across multiple functions.

• Lead by example displaying a positive, service first attitude to internal / external clients.

• Educate and develop team members assigned to implementation projects.

• Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.

First Year in Role:

• Month 1: Completed all orientation as well as training activities for the Payscale product and begin leading client facing interactions.

• Month 4: The ability to independently manage a high volume of implementation projects for medium complexity clients in a wide variety of industries.

• Month 7: Have subject matter authority knowledge and be able to independently manage implementations for medium complexity clients.

Qualifications & Experience:

• Bachelor’s degree and at least 1 year of experience in a customer-facing role in a SaaS product organization required.

• Experience in product support, implementation, or project coordination required.

• Experience with Salesforce or similar CRM desired.

• Experience in survey analysis, compensation program management, and/or compensation systems preferred.

Skills:

• Ability to run full-cycle implementation projects

• Proven project management skills.

• Experience working with large data sets and Microsoft Excel required.

• Understanding of how relational databases work.

• Ability to lead client meetings with confidence and have a keen understanding of compensation practices and how they can be incorporated into PayScale product offerings.

• Ability to work successfully, independently, and take ownership of problem solving.

• The highest ethical standards needed to protect the confidentiality of client and survey publisher data.

• Strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.

• You are a self-starter, show success in proactive learning, and be self-managing.

Tools:

• Salesforce or similar CRM.

• High level of expertise utilizing PC/Web applications, particularly Excel and Word.

• Deep understanding of relational databases.

• Previous experience with compensation management software.

Location

Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.

When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more!

Our more standard benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)

• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.

• HMO coverage +1 dependent

• Fixed work schedule, Monday through Friday 10pm-7am Manila

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email [email protected] for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]