Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored rollout plans, drive product adoption across our full suite, and partner closely with Sales and Account Management to deliver a smooth handoff into the customer lifecycle. This is a high-impact role where innovation meets collaboration, and where the work you do directly shapes how quickly and deeply new customers embrace Engine.
Note: this role requires that you work 3 days/week from our Chicago office at 500 W Madison St, Chicago, IL 60661
Your Mission:- Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships.
- Drive product adoption across Engine's full suite during a customer's first months on the platform.
- Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking.
- Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager.
- Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations.
- Minimum 3 years of experience in sales, account management, customer success, or implementation
- Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments
- A problem-solver's mindset. You anticipate customer needs, remove friction, and build conviction through consultative conversations.
- Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets (roughly 15 customer meetings per week), and hitting adoption benchmarks in the first six months of a customer's lifecycle
- Strong cross-functional skills across Sales, Account Management, and customer-facing teams
- Bonus points if you're fluent in building configuration and rollout plans, drafting mutual success plans, and coordinating handoffs across GTM teams
Applications for this role will be accepted through November 6, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
OTE Compensation
In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will share your complete compensation package as you move through the process.
The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
- Benefits: Check out our full list at engine.com/culture
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more
Skills Required
- Minimum 3 years of experience in sales, account management, customer success, or implementation
- Subject matter expertise in onboarding and customer success
- Experience thriving in fast-paced, innovative environments
- Problem-solving and consultative customer engagement skills
- Ability to own performance goals, customer engagement targets, onboarding milestones, and adoption benchmarks
- Strong cross-functional collaboration skills across Sales, Account Management, and customer-facing teams
- Experience building configuration and rollout plans, drafting mutual success plans, and coordinating go-to-market handoffs
- Ability to work three days per week from the Chicago office
What the Team is Saying
Engine Compensation & Benefits Highlights
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Equity Value & Accessibility — Stock options are available to full-time employees, providing potential upside linked to company growth. Equity is described as a notable part of total compensation across roles.
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Retirement Support — A 401(k) with company match provides employer-backed retirement savings that enhance total compensation. The matching component adds meaningful value to overall pay.
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Leave & Time Off Breadth — Unlimited PTO, sick time, company holidays, and paid volunteer time are part of the offering. The breadth is appealing and can work well when team workload permits.
Engine Insights
What We Do
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving 40,000 customers and 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents. Engine was named TravelTech’s Reservation Platform of the Year (2026) and earned a spot on Inc.’s Power Partner list (2026).
Why Work With Us
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
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Engine Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're remote-centric, not remote-only. With four offices across the US and our investment in regular team onsites, we make sure our people stay connected in person – fueling collaboration, creativity, and shared momentum.
