Job Title
About the Role
Join our team to deliver cutting-edge airport and passenger processing solutions. In this role, you will play a critical part in implementing systems that keep global travel moving—working closely with cross-functional teams and customer stakeholders to deliver high-quality, seamless deployments.
You will act as a technical POC during project implementations, partnering with Project Managers to drive successful delivery while ensuring strong customer satisfaction and operational excellence.
This is a customer-facing role, engaging with stakeholders across all levels—from C-suite executives to technical SMEs—while building long-term relationships and supporting future business opportunities.
Key Responsibilities
-Leadership & Delivery
Act as the technical POC for large-scale implementation projects, overseeing all installation, configuration, and deployment activities
Develop and execute implementation plans in collaboration with the Project Manager
Provide regular status updates, risks, and recommendations to internal and external stakeholders
Represent implementation status in project governance forums and stakeholder meetings
Take ownership of end-to-end delivery of customer-facing projects (software, testing, and go-live)
Serve as the primary technical point of contact for customers, system integrators (MSI), and third parties
Coordinate onsite activities with customer teams and subcontractors, including hardware installation and connectivity setup
Ensure timely resolution of technical issues and drive closure with internal SMEs
Support pre-sales activities, including solution presentations and technical discussions
-Customer & Stakeholder Engagement
Build strong relationships with customer stakeholders to ensure high satisfaction and long-term partnership
Advise customers on system architecture, upgrades, product usability, and best practices
Collaborate with internal product, engineering, and operations teams to align delivery outcomes
Ensure timely validation and sign-off of interface control documents (ICDs) and deliverables
-Technical Delivery
Lead the implementation and rollout of airport IT solutions, including common-use and self-service systems
Support infrastructure setup, including LAN, firewalls, connectivity, and related components
Gather and document customer functional and technical requirements
Drive interface management across systems within project scope
Facilitate testing phases including AAT, UAT, SAT, and OAT
Prepare and document test plans, test cases, and implementation documentation
Perform commissioning of self-service equipment prior to airline acceptance testing
Conduct system validation and support quality assurance processes in line with SDLC practices
Collaborate with Business Analysts, QA teams, and Engineering throughout the project lifecycle
About the ideal candidate
Knowledge with Airport Management Systems (AMS) or Passenger Processing Systems (PPS).
Understanding of network concepts (e.g., GWAN, LAN, DHCP) or willingness to learn.
Familiarity with software development principles, Windows OS, and client/server architecture is preferred but not mandatory
Knowledge of version control systems and hardware/electrical components.
Ability to communicate effectively in English and work collaboratively in diverse teams.
Willingness to travel frequently to both international and domestic locations and accommodations available as needed.
Relevant degree in Engineering or Mechanical or Mechatronics or a related stream (or equivalent practical experience)
What we can offer you ?
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Skills Required
- Knowledge with Airport Management Systems or Passenger Processing Systems
- Relevant degree in Engineering, Mechanical, Mechatronics, or related field
- Willingness to travel frequently to both international and domestic locations
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
