Implementation Engineer

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. 

Play a pivotal role in helping clients successfully adopt Covetrus’ Practice Management Systems and associated integrations.

As an Implementation Engineer, you will work directly with clients across the veterinary Industry to configure, deploy and optimise their systems, ensuring solutions are aligned to operational needs and deliver maximum value. This role combines technical delivery with analytical problem‑solving, project coordination, and customer‑facing communication.

In addition to leading implementations, you will support ongoing optimisation of live environments, driving automation, improving systems performance and reducing technical issues across application, database, infrastructure and integration layers.

This role is primarily hybrid, working between home and our Edinburgh office, with occasional travel required to support clients onsite.

Essential Duties and Responsibilities

• Deliver and manage end‑to‑end implementations of Practice Management Systems, including configuration, deployment, and go‑live support.
• Configure and support systems across SaaS and on‑premises environments, including infrastructure, networking, and client hardware.
• Perform data migrations and work with SQL databases to ensure data integrity and system performance.
• Perform in‑depth analysis and resolution of complex technical issues, driving automated and long‑term solutions.
• Analyse and optimise existing deployments, identifying root causes of recurring issues and implementing improvements to reduce repeat incidents.
• Assist the implementation team in automating and scripting for technical deployments and operational processes.
• Configure and troubleshoot integrations, providing guidance to internal and external partners on API usage and resolving data flow issues.
• Identify and implement process improvements across internal and customer‑facing workflows in collaboration with the Technical Lead.
• Maintain accurate documentation, contribute to knowledge sharing, and support continuous improvement initiatives.
• Proactively learn new software and hardware features and products and distribute this knowledge to the team via knowledge transfer sessions.
• Identify value added opportunities and refer to sales team where appropriate. Collaborating across teams, support wider business functions, and mentor team members where appropriate.
• Contribute to problem management and corporate‑level issue resolution where required.
• Meet Individual and team‑based objectives.

Qualifications & Experience

Experience

• Minimum of 3 years of experience in technical support, implementation, or related role.
• Strong troubleshooting and diagnostic capability across application, database, infrastructure, and networking layers.
• Experience supporting and implementing both SaaS and server based software solutions.

Technical experience with:

• SaaS platforms, Cloud services (Azure), Databases (SQL, PostgreSQL, MySQL), APIs (REST), Scripting languages (Powershell), Operating systems (Linux, Windows)
• Experience working with support tools such as CRM/ticketing systems (e.g. Zendesk, Salesforce Service Cloud, Jira).
• Mentor team members and contribute knowledge sharing across the team.
• Excellent written and verbal communication skills.
• Ability to take ownership and manage complex issues through to resolution.
• Familiarity with the workflows, technologies, or business processes of the veterinary industry is advantageous.

Education

• IT based qualification/IT related degree

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.