Implementation Engineer

Main Responsibilities

• Own and lead the end-to-end technical implementation of WalkMe across SAP applications.
• Own the initial engagement with new SAP application teams, serving as the primary technical point of contact to drive adoption and scale WalkMe’s footprint across SAP applications.
• Drive the deployment and rollout of WalkMe across leading SAP applications in large enterprise environments.
• Manage and support the full technical integration process, including: Validating technical flows and implementation processes; Troubleshooting integration and deployment issues; Coordinating with Support and Engineering teams to resolve blockers.
• Help shape and influence continuous product improvements by providing structured feedback, insights, and implementation learnings to WalkMe Product Managers.
• Ensure a successful go-live by validating that WalkMe content and in-app guidance are ready to support end users on the application.
• Act as the primary technical point of contact throughout the implementation lifecycle.
• Manage parallel implementations and timelines while maintaining high quality and delivery standards.
• Build and maintain strong working relationships with internal teams and enterprise stakeholders.

Required Qualifications

• 3+ years of experience in technical implementation, solutions engineering, or a similar role.
• Proven experience implementing SaaS products in large or enterprise-scale organizations.
• English speaker – mandatory; ability to speak and write clearly, professionally, and eloquently.
• Good understanding of web technologies, including HTML, CSS, JavaScript, and browser-based architectures.
• Hands-on experience supporting integrations, configurations, and technical deployments.
• Strong project management skills, including the ability to manage timelines, dependencies, and multiple stakeholders.
• Ability to troubleshoot complex technical issues and drive them to resolution.
• Experience working cross-functionally with Product, Engineering, Support, and Customer-facing teams.
• Excellent multi-tasking and problem-solving skills.
• Strong ownership mindset and ability to operate independently in complex environments.

Preferred / Nice-to-Have Qualifications

• Experience working with SAP applications or enterprise platforms.
• Familiarity with WalkMe or similar digital adoption / enablement platforms.
• Experience working with global teams and large-scale rollouts.
• Background in customer-facing or stakeholder-heavy roles.