Tonkean

AI Implementation Engineer

Reposted 3 Days Ago

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Tel Aviv

Hybrid

Mid level

Artificial Intelligence • Information Technology • Legal Tech • Software

Tonkean is the No-Code Operation System for Business Operations

The Role

The Implementation Engineer builds and configures workflows in the Tonkean platform, collaborates with architects, troubleshoots challenges, and supports clients throughout implementation for optimal user experience.

Summary Generated by Built In

Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.

ROLE OVERVIEW

As an AI Implementation Engineer, you are a hands-on builder who designs and implements end-to-end Tonkean solutions directly in customer environments.You will not only build automations, but also shape the full product experience - including user-facing workflows, UI/UX, and interaction patterns - ensuring solutions feel intuitive, useful, and cohesive for the end user.This role is a strong opportunity for people looking for an entry ticket into the engineering world through modern, AI-native building, rather than traditional software development paths. You’ll gain deep exposure to real production systems, enterprise integrations, and end-to-end solution design — all while working on a powerful no-code platform augmented by AI.The role builds on strong implementation fundamentals, while incorporating AI-accelerated and highly iterative ways of working. You will use Tonkean’s no-code platform alongside internal AI-powered tools to design, build, test, and refine solutions efficiently.You’ll take loosely defined customer requests and turn them into working, production-ready solutions that solve real operational problems — from backend logic to the user experience — building strong engineering intuition around systems, workflows, and scalability along the way.

WHAT YOU WILL WORK ON

Design and build end-to-end customer solutions, combining automation logic with thoughtful UI/UX and user interaction flows
Build and evolve customer-specific solutions within their Tonkean environments during the service phase
Translate customer requests and business intent into complete, user-facing Tonkean solutions
Use AI-enabled internal tools to support solution design, configuration, testing, and iteration
Integrate systems using APIs, webhooks, and data models to deliver seamless end-to-end experiences
Collaborate with customers and internal stakeholders to refine both functionality and user experience
Troubleshoot complex technical and experiential challenges in dynamic enterprise environments
Optimize existing solutions for performance, maintainability, usability, and scalability
Demo completed solutions and clearly explain both functional and UX design decisions
Document reusable patterns, best practices, and solution components across logic and UX
Serve as a subject matter expert on the Tonkean platform and provide feedback to Product teamsand high adoption.

ABOUT YOU

Have 3+ years of experience in implementation, solutions engineering, automation, or technical customer-facing roles
Are comfortable working with no-code or low-code platforms and thinking in systems and user flows
Have hands-on experience with APIs, webhooks, JSON, and integration patterns
Care about user experience and how solutions feel to the people using them
Enjoy solving ambiguous problems where both the technical and UX solution need to be shaped
Are curious about how AI can augment the way solutions are built and delivered
Communicate clearly with both technical and non-technical stakeholders
Thrive in fast-paced environments and take ownership over outcomes
Comfortable working cross-functionally with product, customer success, and design teams.
Startup mindset with the ability to build scalable processes in a fast-paced environment.

BONUS POINTS

Technical background, including hands-on engineering experience and/or a degree in computer science.
Experience implementing SaaS solutions in complex enterprise environments
Background in automation, operations, internal tools, or product configuration
Experience working with customers post-go-live in a service or support capacity
Interest in AI-assisted development and modern, product-oriented engineering workflows
Native-level proficiency in French / Spanish

OUR VALUES

There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it.
Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress.
No BS. To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.

Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.

Top Skills

APIs

JSON

No-Code Platforms

Webhooks

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The Company

HQ: Palo Alto, California

65 Employees

Year Founded: 2015

What We Do

Tonkean is the OS for business operations, transforming operations teams from facilitators into makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, Tonkean enables enterprises to drive operational efficiency while reducing technical debt.

Tonkean builds a bridge between business and IT, allowing IT to partner with business teams to drive agility while ensuring compliance & security. Using Tonkean, IT can create custom, reusable action blocks called "enterprise components" that enable key capabilities like updating data in existing systems, interacting with people, or deploying NLP & OCR technology. These components can then be shared securely with business operations teams, in a no-code studio, to orchestrate business processes across functions and systems by adding business logic. Business operations teams can become more self-sufficient, and IT teams can scale with confidence.

Enterprises like Lyft, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of makers.

Why Work With Us

At Tonkean, we believe that nothing is impossible. There is a solution to every problem — you just need to find it. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity.