What You'll do
- Evolve the technical & business requirements of the implementation experience
- Operationalize new processes to support customer implementation
- Implement workflow design improvements to meet and surpass customer implementation goals
- Establish, track and surpass customer business performance standards
- How do we systemically extract, capture and measure progress to customer business goals?
- How do we scale basic education in a programmatic or one-to-many fashion?
- What is the right balance of technical enablement + teaching new customers how to find the answers on their own?
- Identifying industry or use-case specific tracks to prioritize
- Individual implementation progress and cohort analysis reporting
What You'll Bring
- Excellent communication and technical skills to drive improvements to our implementation protocols
- Outstanding customer engagement, instilling confidence across developers, executives and business-teams, while maintaining a calm demeanor to prevent escalations
- Expertise with APIs and scaling processes
- Analytical and methodical problem solving
- Exceptional organization
- Effectively manages competing priorities
- Aligns technical progress with business outcomes without much direction
- Extensive knowledge of Finch’s product and how to best get up and running with Finch's API
What the Team is Saying
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What We Do
The world is moving towards more standardized, open, and interconnected data systems. However, employment infrastructure remains complex, closed, and fragmented.
Our mission is to democratize access to the infrastructure that underpins the employment sector and unlock much-needed innovations and create tremendous economic activities for both employers and employees.
Why Work With Us
We're a team of problem solvers who aren’t afraid to challenge assumptions and we take pride in building a high-ownership culture. We value ongoing feedback, constructive debates, commitment, and above all — honesty! We are excited about the scope of the problems we address and the potential impact our work can have on the global workforce.
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Finch Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid organization with offices in San Francisco and New York City. While we respect the dynamic environment many of us have been in since the start of the 2020s, we also recognize the value of collaborating in-person.
