The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetic, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that health care can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of multiple consumer-facing brands: Aspen Dental, Motto Clear Aligners, and ClearChoice Dental Implant Centers which together are “TAG Dental”, as well as WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Our continued growth has created an opportunity to join our team as an Implementation Engineer.
Position Summary
The Implementation Engineer plays a key role in supporting infrastructure projects across multiple brands and locations. This role requires strong communication and interpersonal skills, as the person will regularly interface with office staff, cross-functional teams, and vendors. The ideal candidate is personable, highly organized, and detail oriented. The individual should be comfortable managing multiple moving parts at once while keeping all parties informed and aligned throughout a project's lifecycle.
Key Responsibilities
- Serve as the primary point of contact between internal teams, vendors, and third-party partners
- Lead and coordinate bridge calls involving multiple sites and teams simultaneously
- Coordinate end-to-end implementation of systems, equipment, and infrastructure projects
- Develop and maintain implementation plans, timelines, and status reports
- Track project milestones, risks, issues, and dependencies; escalate as needed
- Support system configuration, testing, and validation activities
- Conduct post-project/implementation validation to confirm all outstanding tasks and documentation have been completed
- Coordinate with smart hands technicians for on-site equipment installs, confirming visit details and providing necessary documentation
- Manage equipment ordering, shipping/tracking, and return logistics
- Create and manage procurement requests and service tickets as needed
Required Skills & Experience
- Strong communication and interpersonal skills, with comfort interfacing across internal and external teams and partners
- Experience coordinating multi-site projects and leading group/bridge calls
- Experience with ticketing and task-tracking platforms
- Experience working with vendors on ordering, billing, and service management
- Strong attention to detail and ability to manage multiple concurrent projects/tasks
- 3+ years of experience in IT project coordination, system implementations, or related roles
Education
- Bachelor's degree or 5+ years of equivalent work experience
*This role is onsite 4 days/week in our Chicago office (Fulton Market District)
- A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
- Salary: $83,000-95,000/year
If you are an applicant residing in California, please view our privacy policy here:
https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees
Skills Required
- Strong communication and interpersonal skills when working with internal and external teams and partners
- Experience coordinating multi-site projects and leading group or bridge calls
- Experience with ticketing and task-tracking platforms
- Experience working with vendors on ordering, billing, and service management
- Strong attention to detail and ability to manage multiple concurrent projects and tasks
- 3+ years of experience in IT project coordination, system implementations, or related roles
- Bachelor's degree or 5+ years of equivalent work experience
TAG - The Aspen Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.
-
Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
-
Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
-
Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.
TAG - The Aspen Group Insights
What We Do
When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.
Why Work With Us
TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.
Gallery
