We are seeking an Implementation Engineer to own technical onboarding and customer integrations. This is a hybrid role requiring strong technical acumen, excellent communication skills, and a consultative mindset. You’ll serve as the face of Scaffold during customer deployments, ensuring clients achieve value quickly and smoothly.
What You’ll Do:
Lead technical implementations of Scaffold for new customers.
Configure integrations between Scaffold, builder portals, and contractor ERPs.
Collaborate with customers to understand business processes and tailor workflows.
Translate customer needs into product feedback and improvements.
Develop documentation, guides, and training materials.
Serve as the primary technical contact during onboarding and early adoption.
Work closely with engineering and product to resolve issues and accelerate time-to-value.
What We’re Looking For:
Experience: 4+ years in technical implementation, solutions engineering, or customer success engineering. SaaS background strongly preferred.
Technical Skills: Strong Python and SQL proficiency. Familiarity with APIs, integrations, and data flows.
Communication: Excellent written and verbal skills, with the ability to explain technical concepts clearly.
People Skills: Empathy, patience, and a customer-first mindset.
Startup DNA: Excited to wear multiple hats and work directly with customers and founders.
Why Join Scaffold?
Impact: Play a critical role in defining and building the future of Scaffold and the residential construction industry.
Growth Opportunity: Be an early leader in a venture-backed company.
Culture: Work alongside high-caliber teammates in a no-ego, high-energy environment.
Compensation: Competitive salary and meaningful equity in the company.
Skills Required
- 4+ years of experience in technical implementation, solutions engineering, or customer success engineering
- Strong Python proficiency
- Strong SQL proficiency
- Familiarity with APIs, integrations, and data flows
- Excellent written and verbal communication skills
- Ability to explain technical concepts clearly
- Empathy, patience, and a customer-first mindset
- SaaS experience
- Interest in working in an early-stage startup environment and wearing multiple hats
What We Do
Scaffold builds an AI-powered data integration and automation platform for residential homebuilding. Its system translates data from homebuilders, subcontractors, and suppliers into a common format, turning messy builder data into structured workflows. It automates schedules, purchase orders, and job coordination, helping specialty contractors and suppliers reduce manual data entry and errors, respond faster, and lower operational overhead when managing work across multiple builders.
