i3 Verticals

Implementation Specialist

Reposted 23 Days Ago

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Shreveport, LA, USA

In-Office

Mid level

Fintech

The Role

Configure and install software and databases for justice-sector clients, analyze business processes, create and run tests, train users, support go-live and post-go-live, resolve issues, migrate solutions to production, and document implementations while coordinating with stakeholders and project teams.

Summary Generated by Built In

JOB TITLE: Implementation Specialist – JusticeTech

FLSA STATUS: Exempt

DEPARTMENT: Justice Tech

REPORTS TO: Associate Director of Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Hybrid/Shreveport, LA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

Reviews contracts for understanding and adherence to the scope of work
Consults with and partners with internal and external stakeholders to understand customer’s business processes
Confirms environmental requirements and access
Analyzes current state and future state to ensure features and functionality meets scoped requirements
Installs databases and software and configures the solution to meet the customer’s needs
Sets up and conducts solution demonstrations
Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
Trains and/or assists with client/end-user training
Provides client support during testing, go-live, and post-go-live
Resolves issues/bugs
Migrates solution to production and performs post-production review
Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
Works with Support to transition customer solutions to the maintenance phase
Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
Facilitates internal and external meetings
Maintains positive relationships with both internal and external partners
Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Bachelor’s degree in computer/software-related field or 2-3 years of software/IT customer service experience
Excellent communication skills with the ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
3+ years’ experience in a software, training, and implementation environment
1+ years' experience with court projects

Qualifications Education Required High School or better. Experience Required Software Implementation Experience Software Support Experience Equal Opportunity Employer
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Skills Required

Bachelor's degree in computer or software-related field OR 2-3 years of software/IT customer service experience
Software implementation experience
Software support experience
Excellent communication skills and ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Detail-oriented and able to prioritize work to meet deadlines
Self-starter
3+ years' experience in a software, training, and implementation environment
1+ years' experience with court projects

i3 Verticals Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about i3 Verticals and has not been reviewed or approved by i3 Verticals.

Retirement Support — 401(k) and Roth 401(k) plans include employer matching, and HSA matching is also described in company materials. This structure provides baseline retirement savings support even if the exact match formula is not publicly detailed.
Flexible Benefits — A wide menu of options—FSAs/HSAs, voluntary disability, critical illness, accident, and pet coverage, plus an EAP—allows some customization and choice. Core medical, dental, and vision coverage with 24/7 virtual doctor visits further broadens how care can be accessed.
Wellbeing & Lifestyle Benefits — Virtual doctor access and an Employee Assistance Program offer convenient wellness support. These resources complement the standard health coverage and other protections listed by the company.