The Role
Configure and install software and databases for justice-sector clients, analyze business processes, create and run tests, train users, support go-live and post-go-live, resolve issues, migrate solutions to production, and document implementations while coordinating with stakeholders and project teams.
Summary Generated by Built In
JOB TITLE: Implementation Specialist – JusticeTech
FLSA STATUS: Exempt
DEPARTMENT: Justice Tech
REPORTS TO: Associate Director of Implementations
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Hybrid/Shreveport, LA
TRAVEL: Up to 40%
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand customer’s business processes
- Confirms environmental requirements and access
- Analyzes current state and future state to ensure features and functionality meets scoped requirements
- Installs databases and software and configures the solution to meet the customer’s needs
- Sets up and conducts solution demonstrations
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and/or assists with client/end-user training
- Provides client support during testing, go-live, and post-go-live
- Resolves issues/bugs
- Migrates solution to production and performs post-production review
- Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition customer solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in computer/software-related field or 2-3 years of software/IT customer service experience
- Excellent communication skills with the ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
- 3+ years’ experience in a software, training, and implementation environment
- 1+ years' experience with court projects
Qualifications Education Required High School or better. Experience Required Software Implementation Experience Software Support Experience Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in computer or software-related field OR 2-3 years of software/IT customer service experience
- Software implementation experience
- Software support experience
- Excellent communication skills and ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Detail-oriented and able to prioritize work to meet deadlines
- Self-starter
- 3+ years' experience in a software, training, and implementation environment
- 1+ years' experience with court projects
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The Company
What We Do
i3 Verticals offers businesses with credit and debit card transaction processing services.
