Implementation Engineer - FedRAMP

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

BeyondTrust is looking for a highly motivated IT professional with experience in the IT security field to play a crucial role in driving the success of our US Department of Defense (DoD) and Intelligence Community (IC) clients. The ideal candidate should be able to leverage their expertise in security implementations to help organizations deploy BeyondTrust PAM software in a way that meets DoD / IC / ICAM requirements. The ideal candidate should also have a genuine passion for the technology space, enjoy problem solving and be committed to customer service.

What You'll Do

As a member of the Professional Services Engineering team, you will be expected to perform the following tasks on a daily/weekly/monthly basis:

• Engage with clients to understand the specific needs and challenges of their network, information, and security systems.
• Review the scope of work with customers to ensure implementation expectations will be met.
• Implement the agreed upon design and architecture that best fits the customer's business goals.
• Provide all knowledge transfer and support to the customer during the project engagement, including installation, configuration, and use case scenario implementations. This will include both remote conferencing and/or onsite travel.
• Provide troubleshooting during the engagement and assist with post sales technical questions and concerns.
• Escalate necessary bugs to the support team for resolution.
• Escalate necessary feature requests to Product Management for resolution.
• Assist the sales team with technical questions/issues.
• Provide training during shadowed engagements.
• Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing documentation.
• Help Engagement Managers, Implementation Managers and Project Managers set customer expectations, to ensure customer satisfaction throughout implementations.
• Conduct Sales Assists when required to help SE team.
• Provide mentoring and guidance to new Implementation Engineers, within the onboarding period and beyond.
• Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing lifecycle documentation, actively participate in product forum's when possible, including required documentation tasks.
• Maintain complete adherence to ProServe lifecycle, delivering on time all assigned tasks; DSR's, Timecards, Customer Reports, Deployment Summaries, etc.
• Contribute to the ongoing development of our products by collecting feedback from our clients and escalating appropriate feature requests to Product Management for resolution.
• Set an example for others by exhibiting company core values while conducting daily activities. Enthusiasm for the work and always assuming best intent are strong contributors to our technical team's success. Play an active role within the BeyondTrust technical community.
• Demonstrate excellent communication skills, both verbally and written, internally and to customers, and always maintain a professional demeanor.
• Continuously extend product skills, demonstrating the ability to be self-taught, accepting tasks that sometimes require discovery. In these situations, by applying existing experiences and knowledge, and with preparation time, the Senior Engineer will be able to prepare themselves for new scope of work.

As an Implementation Engineer, you will regularly interact with the following external and internal project stakeholders:

• Customers – at multiple levels within the organization, from their IT staff to technical management
• BeyondTrust Professional Services staff – project managers, other engineers, architects, etc.
• BeyondTrust Support staff
• BeyondTrust Sales staff
• BeyondTrust Dev/QA staff

What You'll Bring

• Active USA DoD TS/SCI (Top Secret/Sensitive Compartmentalized Information) clearance
• Bachelor's Degree in Computer Science, Security, or Information Technology fields, or related job experience.
• Active US "Public Trust" background clearance
• Active experience delivering Beyond Trust or competitive PAM products to customers in the US DoD/IC space
• Experience with DoD / IC networks, processes, and terminology
• Experience with ICAM workflow
• Experience with STIG configurations
• In depth knowledge of at least one of Windows Server, Unix, Linux, and/or MAC operating systems
• In depth knowledge of enterprise-wide networking protocols & ports for both Windows and Linux environments
• Strong knowledge of Microsoft Active Directory / EntraID architecture and Group Policy configuration, including domains, forests, trusts, and replication
• Knowledge of MFA, SAML, RADIUS, Kerberos, and other/or common authentication methodologies.
• Knowledge of MS SQL Server
• Knowledge of Firewall, IDS, IPS, Antivirus, vulnerability assessment
• Knowledge of client and server relationships including Microsoft Windows workstation to/from Windows server and/or UNIX/Linux servers
• Knowledge of Virtualization/Cloud suites - at least one of VMware, Azure, and/or AWS
• Knowledge of LAN, WAN, routers, switches, proxy servers
• Strong dedication to customer care
• Strong team interaction skills
• Excellent communication skills – able to clearly communicate with customers, both verbally and written.
• Ability to understand and analyze customer technical needs.
• Must have good initiative and assertiveness.
• Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.

Nice To Have

• Security or Technical Certification - such as CISSP, MCSA
• Experience with BeyondTrust products a plus
• Experience with Password Vaulting, Privilege Management, and Vulnerability Assessment
• Experience with Linux CLI
• Experience with McAfee ePO
• Working knowledge of Regulatory Compliance standards including CJIS, PCI, SOX, HIPAA, GLBA, ISO
• Knowledge of troubleshooting tools like Sysinternals
• Web Application security experience
• Knowledge of World Wide Web environments and tools such as APIs, XML, ASP. etc.
• Scripting experience

Better Together

Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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