Telephony Engineer II, Cisco

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
* Job Summary
* A Telephony Engineer II plays an important role in the alignment and execution of strategic services related to engineering. The Telephony Engineer will maintain, administer, and optimize CDW's VoIP infrastructure, collaboration platforms and services. Practical knowledge of one or multiple Cisco voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Contact Center (UCCX), Cisco Unified Border Element (CUBE), Jabber, WebEx App and video conference system is necessary as you collaborate with all peers and internal business partners to ensure positive outcomes.
* What you will do:
* - Perform tasks relating to operations, installation, and/or maintenance for local, off-site and/or remote locations. - Ensures uninterrupted access to all CDW voice and video telecommunication platforms. - Analyzes, evaluates, and maintains CDW's telecommunication and video systems. - Implement and test telecommunications software solutions. - Follows industry best practices for analysis, installation, and quality assurance of transmission mediums and infrastructure components. - Provides customer training of the telecommunications features and functionality. - Perform analysis, acquisition, and installation of remote hardware and software. Interfaces with internal/external customers and vendors to determine system needs. - Serve as technical expert on a functional basis for the resolution of complex telephony problems. - Create the Business Continuity Plan for CDW Telephony platforms and lead business continuity planning reviews and tests for all CDW Telecommunication platforms. - Ensure functionality of all telecommunications monitoring for service failures, performance problems. - Coordinate with the Telephony Team for level 1 and 2 support of complex issues. - Plan changes by coordinating with team and acquire necessary approval from change advisory board. - Responsible for the installation of operating systems and security patches. - Responsible for assessing the applicability of vulnerabilities and maintain security compliance of telephony voice and video solutions. - Work off hours and weekends as instructed by the business. - Participate in a rotational on-call schedule. - Provide advice and guidance on operational issues and mentor lower-level engineers. - Collaborate with business owners to complete project requirements. - Coordinate with vendors to troubleshoot and repair outages.
* What we expect of you:
* - Bachelor's degree and 3 years' experience in software/hardware voice/video network design and analysis OR, 7 years' experience in software/hardware voice/video network design and analysis - Broad knowledge of voice, data and video communications systems, dial plans, switching architecture, telephony, contact center scripting, and wiring. - Experience with moves, adds, and changes, fault isolation and resolution, and end-user support. - Advanced knowledge of TCP/IP, QoS, SIP signaling, and call flow. - Advanced experience with Telecom Carrier services; ordering, installation, and troubleshooting. - Advanced knowledge of VoIP technologies and actual implementation / support experience. - Advanced knowledge of (but not limited to) Cisco voice and video platforms. - Ability to lead complex projects with minimal assistance. - Ability to communicate effectively and constructively with coworkers and executives at all levels. - Strong documentation skills with impeccable attention to detail. - Advanced troubleshooting skills. - CCNA, CCNP, or Collaboration certification preferred. - Experience with Microsoft tools such as Outlook, Word, Excel, Visio, OneDrive, SharePoint, Teams, a plus. - Experience with ServiceNow, a plus. Pay range: $75,000.00 - $116,800.00, depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)