Behind every great Voice AI experience is telephony that just works — and getting hotels live means getting their phone set up right the first time. As our Implementation Engineer, Voice, you'll be the telephony subject matter expert who owns the technical onboarding for every Voice AI deployment, and the person who jumps in when a live property's calls aren't behaving. You'll get on the call with a hotel's IT, their PBX vendor, and their carrier, surface the requirements, and drive the configuration end-to-end until calls route, transfer, and answer exactly as they should. When something needs troubleshooting — a transfer that won't connect, audio that needs tuning, a number that won't port, an attestation problem — you're the person who reads the logs and figures out why. You'll also partner closely with Product on how calls should flow and escalate, bringing telephony reality to the table while thinking in terms of modern conversational AI, not static phone trees. This is a hands-on, customer-facing role for someone who knows telephony cold, likes being the one who makes it work, and is excited about where voice is headed.
Responsibilities
- Own the technical onboarding and go-live for Canary's Voice AI product — number provisioning, telephony configuration, transfer logic, and testing — running multiple deployments in parallel.
- Run telephony requirements calls with hotel IT, PBX vendors, and carriers, and coordinate number porting and carrier changes for a clean setup.
- Debug routing and call-quality issues hands-on — read SIP logs and diagnose across SIP trunking, SBCs, STIR/SHAKEN attestation, PBX rules, and carrier ownership.
- Serve as the escalation point for live telephony issues post-launch — when a property's calls need attention, you own getting them working again.
- Partner with Product on call flow and escalation design, thinking in terms of modern conversational AI rather than legacy IVR menus.
- Be the internal source of truth on voice/telephony — keep compliance handled (E911, STIR/SHAKEN, TCPA), document setup requirements, and build repeatable processes so onboarding scales.
Qualifications
- 3+ years of hands-on experience implementing or supporting voice/telephony systems — VoIP, SIP trunking, SBCs, PBX platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony.
- Able to read SIP logs and debug independently across both routing and call quality (transfer declines, latency/jitter, attestation problems).
- Working knowledge of how numbers, carriers, and porting function in practice, plus telephony compliance (E911, STIR/SHAKEN, TCPA; PCI awareness a plus).
- A modern view of voice — excited to partner with Product on conversational AI call flows, not just build static IVR trees.
- Comfortable being customer-facing and self-directed — leading technical conversations with a hotel's IT team, vendors, and carriers, and owning the domain end-to-end including production escalations.
- Bonus: experience with hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, or AI voice products.
Compensation
Target cash compensation ranges from $100,000-$130,000, including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Skills Required
- 3+ years implementing or supporting voice/telephony systems (VoIP, SIP trunking, SBCs, PBX platforms, or cloud telephony)
- Able to read SIP logs and independently debug routing and call-quality issues (transfer failures, latency/jitter, attestation)
- Experience with PBX platforms (e.g., Mitel, Avaya, Cisco) and SIP trunking/SBC configuration
- Working knowledge of number provisioning, carriers, and number porting processes
- Knowledge of telephony compliance (E911, STIR/SHAKEN, TCPA)
- PCI awareness
- Comfortable customer-facing, self-directed; able to lead technical conversations and own production escalations
- Modern view of voice and willingness to partner with Product on conversational AI call flows
- Bonus: experience with hospitality systems (PMS integration), CCaaS platforms, or AI voice products
What We Do
Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.
