Jobs at Canary Technologies

Own end-to-end onboarding and go-live for multiple mid-market and multi-property hotel clients. Scope and configure products, lead integrations to property systems, set success criteria, manage stakeholders and escalations, coordinate cross-functional teams, drive adoption and identify expansion opportunities, and improve onboarding playbooks while mentoring the implementation team.

Lead product operations for Canary's Voice AI: coordinate rollouts, drive adoption, run experiments and feedback loops, define KPIs, build dashboards, and partner with GTM to improve processes.

Manage the full sales cycle for hospitality customers in the Middle East: generate leads, prospect, negotiate, close deals, meet revenue quotas, and maintain pipeline using Salesforce while tailoring Canary's AI-driven solutions to client needs.

Design intuitive, engaging B2B web product experiences for Canary's hospitality platform. Conduct user research and data analysis, create wireframes and high-fidelity mocks, contribute to design systems, collaborate with product and engineering, iterate in an agile environment, and help build design processes at scale.

Plan, run, and optimize events across EMEA and APAC to drive demand and pipeline. Build project plans, manage vendors, coordinate cross-functional stakeholders, execute pre/post-event campaigns, track attendance/engagement, and use event technology to meet registration and revenue goals. Travel up to 20%.

Conduct outbound outreach (calls/emails), qualify decision-makers, meet lead quotas, research prospects, use Salesforce for pipeline management, collaborate with Account Executives, and continuously optimize sales development processes.

Lead a pod owning Canary's Physical Access product (Mobile Key), design and evolve architecture for lock-vendor integrations and encoder/BLE paths, improve reliability and latency, partner with Product, mentor and manage engineers, run pod processes, and hire for the team.

Lead Canary's enterprise customer success for the largest global hotel brands. Own executive relationships, complex multi-product deployments, adoption, retention, and expansion. Build and coach a high-performing enterprise success and implementation team, create scalable processes, align account plans with product roadmap, and partner cross-functionally to drive measurable customer outcomes and satisfaction.

Sell Canary's hospitality SaaS to large hotel brands and ownership groups by sourcing and closing new enterprise accounts, expanding existing relationships through upsell/cross-sell, building strategic account plans, partnering with product/marketing/customer success, and maintaining accurate forecasts and pipeline reporting.

Lead strategy and roadmap for Canary's AI Voice conversational platform, prioritize improvements based on accuracy and performance, engage enterprise hotel clients, define KPIs (resolution, accuracy, latency, containment), and align engineering, AI/ML, infrastructure, sales, and customer success for scalable, high-availability deployments.

Lead the AI Voice product roadmap, monitor conversational AI performance (accuracy, resolution, latency), engage hotel clients to gather requirements, and coordinate cross-functional teams to prioritize reliability, scale, and rollout of new AI voice capabilities.

Manage post-implementation relationships for German-speaking hotel accounts, driving product adoption, monitoring customer health, reducing churn, designing scalable in-life processes, uncovering upsell opportunities, and conducting regional strategic travel.

Lead onboarding and implementation for high-value EMEA hotel accounts, coordinate with Product and Engineering, mentor CSMs, optimize onboarding processes, manage pilots to full contracts, drive retention and expansion, and travel regionally for strategic customer engagements.

Own and drive success for Canary's largest enterprise hotel groups: coordinate deployments and expansions, build executive relationships, monitor adoption, run business reviews, mitigate risks, identify growth opportunities, and advocate customer needs across Product, Engineering, and Support.

Drive top-of-funnel prospecting across Thailand: outbound calls and emails, qualify decision-makers, hit qualified-lead quotas, use Salesforce and prospecting tools, collaborate with AEs, and improve SDR processes.

Own prospecting, closing, and revenue for the DACH region. Build go-to-market strategy, establish pipeline, recruit and mentor a regional team, represent the company at events, and collaborate with Marketing, Product, and Customer Success to drive adoption and renewals.

Manage the full sales cycle from prospecting to close, meet revenue quota, maintain pipeline, research and engage target accounts, communicate Canary's value, use Salesforce for pipeline and forecasting, and help scale global sales processes.

Lead and scale Canary's native mobile portfolio (guest app, staff app, SDKs). Define product strategy and roadmaps, build 0->1 mobile products, improve SDK developer experience, set mobile quality and performance standards, drive experimentation and measurement, ensure security/compliance (PCI/PII), and lead cross-functional execution to increase activation, engagement, retention, and app store ratings.

Own the full sales cycle for DACH hospitality accounts: prospect, qualify, demo, negotiate and close. Maintain pipeline and revenue quota, research target accounts, tailor Canary's SaaS value proposition, use Salesforce for forecasting, and help scale global sales processes.

Lead Canary's external narrative and PR strategy: craft and pitch stories, secure media coverage, build executive thought leadership, collaborate cross-functionally, produce PR content, manage social presence, and measure communications performance.