Jobs at Canary Technologies

Sell Canary's hospitality SaaS to hotels, hit revenue quotas, prospect and qualify accounts with SDRs, develop outbound process, manage pipeline in Salesforce, and collaborate with renewals and customer success.

Drive revenue by selling Canary's SaaS solutions to hotels. Qualify leads with SDRs, manage pipeline in Salesforce, develop outbound processes, and meet quota while collaborating with renewals and customer success.

Lead product strategy and roadmaps for Canary's hospitality platform, collaborate with Engineering, Design, Sales and Customer Success, conduct customer research, define requirements and metrics, drive product launches and adoption, and mentor product managers to improve processes.

Own end-to-end QA for Canary's flagship products across web and API layers. Design and execute manual test plans, build and maintain automated test suites, triage and track defects, collaborate with product, engineering, and external QA teams, and communicate risks and recommendations clearly.

Manage onboarding, adoption, and growth for a mid-market book of hotel clients. Serve as product expert, build stakeholder relationships, resolve technical challenges, and collaborate with Sales and Product to drive expansion and customer value.

Lead working capital and cash flow optimization, implement scalable order-to-cash and procurement processes, partner on forecasting and ERP/financial system upgrades, build financial dashboards, manage vendors, and identify AI investments to automate and improve financial operations.

Lead product operations for Canary's Voice AI: coordinate rollouts, drive adoption, run experiments and feedback loops, define KPIs, build dashboards, and partner with GTM to improve processes.

Own technical onboarding and go-live for Voice AI deployments: number provisioning, telephony configuration, porting, SIP/SBC debugging, production escalations, and partner with Product on conversational call flows while documenting compliance and repeatable processes.

Design intuitive, engaging B2B web product experiences for Canary's hospitality platform. Conduct user research and data analysis, create wireframes and high-fidelity mocks, contribute to design systems, collaborate with product and engineering, iterate in an agile environment, and help build design processes at scale.

Manage the full sales cycle for hospitality customers in the Middle East: generate leads, prospect, negotiate, close deals, meet revenue quotas, and maintain pipeline using Salesforce while tailoring Canary's AI-driven solutions to client needs.

Lead enterprise customer success for Canary's largest global hotel brands, acting as executive sponsor for strategic accounts. Drive deployments, adoption, retention, and expansion; build executive relationships; develop and manage a high-performing enterprise CSM and implementation team; create scalable processes, cross-functional alignment, and metrics to measure customer health and success.

Partner with Sales, Product, and Engineering to run demos, technical discovery, solution design, and RFP/RFI responses. Validate early-stage features, document integrations, security/compliance artifacts, and produce scalable enablement assets and deal playbooks to support enterprise hospitality buyers.

Lead strategy and roadmap for Canary's AI Voice conversational platform, prioritize improvements based on accuracy and performance, engage enterprise hotel clients, define KPIs (resolution, accuracy, latency, containment), and align engineering, AI/ML, infrastructure, sales, and customer success for scalable, high-availability deployments.

Own and drive success for Canary's largest enterprise hotel groups: coordinate deployments and expansions, build executive relationships, monitor adoption, run business reviews, mitigate risks, identify growth opportunities, and advocate customer needs across Product, Engineering, and Support.

Manage post-implementation relationships for German-speaking hotel accounts, driving product adoption, monitoring customer health, reducing churn, designing scalable in-life processes, uncovering upsell opportunities, and conducting regional strategic travel.

Lead the AI Voice product roadmap, monitor conversational AI performance (accuracy, resolution, latency), engage hotel clients to gather requirements, and coordinate cross-functional teams to prioritize reliability, scale, and rollout of new AI voice capabilities.

Conduct outbound prospecting (calls/emails), qualify decision makers, deliver qualified-lead quotas, use prospecting tools and Salesforce for pipeline management, collaborate with Account Executives, and contribute to process and training improvements.

Lead onboarding and implementation for high-value EMEA hotel accounts, coordinate with Product and Engineering, mentor CSMs, optimize onboarding processes, manage pilots to full contracts, drive retention and expansion, and travel regionally for strategic customer engagements.

Plan, execute, and optimize multi-channel growth campaigns (email, paid digital, events) to drive pipeline in North America and LATAM. Integrate campaigns with SDRs, measure KPIs, manage partners/media, leverage AI for personalization, and report insights to senior management.

Lead and scale product marketing for Canary's hospitality AI platform: manage a PMM team, define positioning and narrative, own pricing/packaging and GTM launches, monitor product performance, and maintain market and competitive intelligence to drive adoption across hotels and enterprise brands.