Jobs at Canary Technologies

Conduct outbound prospecting through calls and email, communicate value propositions, qualify decision-makers, meet qualified-lead quotas, research prospects, and manage leads in Salesforce. Collaborate with Account Executives to grow pipeline, improve sales-development processes, and participate in training and knowledge sharing. The role requires persistence, strong communication, adaptability, and a results-driven approach.

Lead and develop the Security team while owning the company-wide security and compliance program. Responsibilities include managing SOC 2, PCI DSS, GDPR/CCPA, audits, policies, vendor risk, security awareness, and customer security communications. The role also provides technical direction for security tooling, cloud security, identity and access management, application security, vulnerability management, architecture reviews, and threat modeling.

Drive new enterprise revenue and expand existing accounts among major hospitality brands, management groups, and ownership groups. Build executive relationships, create strategic account plans, exceed sales quotas, close complex SaaS deals, and identify upsell and cross-sell opportunities. Serve as a hospitality technology and product expert, collaborate with product, marketing, and customer success teams, and maintain accurate forecasts and pipeline reporting.

Partners with Sales, Product, Engineering, and Customer Success to drive technical validation throughout the B2B SaaS sales cycle. Owns demos, technical discovery, solution design, proof plans, RFP/RFI responses, security documentation, and sales enablement. Develops repeatable processes, playbooks, and demo assets while validating early product features and translating customer feedback into improvements. Requires technical fluency with APIs, webhooks, scripting, enterprise security reviews, and complex integrations.

Own strategic relationships with Canary’s largest global hotel-brand accounts. Coordinate deployments, expansions, adoption, and cross-functional workstreams; develop account success plans; conduct executive business reviews; monitor usage, mitigate risks, identify growth opportunities, advocate for customer needs, resolve escalations, and build customer advocacy.

Lead Canary's enterprise customer success for the largest global hotel brands. Own executive relationships, complex multi-product deployments, adoption, retention, and expansion. Build and coach a high-performing enterprise success and implementation team, create scalable processes, align account plans with product roadmap, and partner cross-functionally to drive measurable customer outcomes and satisfaction.

Lead Canary’s connectivity and integrations product area, owning strategy and roadmap for third-party integrations across reservation platforms, payment gateways, and hospitality systems. Define reusable APIs and platform frameworks, prioritize initiatives by customer and revenue impact, manage integration partners through scoping and certification, and monitor integration health. Partner with engineering, product, sales, customer success, implementations, and enterprise customers to align technical capabilities, commitments, and business outcomes.

Lead a pod owning Canary's Physical Access product (Mobile Key), design and evolve architecture for lock-vendor integrations and encoder/BLE paths, improve reliability and latency, partner with Product, mentor and manage engineers, run pod processes, and hire for the team.

Sell Canary's hospitality SaaS to large hotel brands and ownership groups by sourcing and closing new enterprise accounts, expanding existing relationships through upsell/cross-sell, building strategic account plans, partnering with product/marketing/customer success, and maintaining accurate forecasts and pipeline reporting.

Build and maintain scalable full-stack applications for global hotel customers. Collaborate with engineers, managers, and Product Managers; write clean, maintainable code; contribute creative product and technology improvements; mentor engineers; participate in code reviews; advise on technical decisions; and execute independently in an ambiguous environment with a focus on operational excellence and customer experience.

Manage post-implementation relationships for German-speaking hotel accounts, driving product adoption, monitoring customer health, reducing churn, designing scalable in-life processes, uncovering upsell opportunities, and conducting regional strategic travel.

Perform outbound prospecting (calls/emails), qualify decision-makers, hit lead quotas, research prospects, collaborate with Account Executives, use Salesforce for pipeline management, and iterate on sales development processes.

Manage the full sales cycle from prospecting to close, meet revenue quota, maintain pipeline, research and engage target accounts, communicate Canary's value, use Salesforce for pipeline and forecasting, and help scale global sales processes.

Lead and scale Canary's native mobile portfolio (guest app, staff app, SDKs). Define product strategy and roadmaps, build 0->1 mobile products, improve SDK developer experience, set mobile quality and performance standards, drive experimentation and measurement, ensure security/compliance (PCI/PII), and lead cross-functional execution to increase activation, engagement, retention, and app store ratings.

Own the full sales cycle for DACH hospitality accounts: prospect, qualify, demo, negotiate and close. Maintain pipeline and revenue quota, research target accounts, tailor Canary's SaaS value proposition, use Salesforce for forecasting, and help scale global sales processes.

Lead Canary's external narrative and PR strategy: craft and pitch stories, secure media coverage, build executive thought leadership, collaborate cross-functionally, produce PR content, manage social presence, and measure communications performance.

Manage the full sales cycle to acquire new hotel customers: prospecting, pipeline management, negotiation, closing, and forecasting. Communicate Canary’s value, meet revenue quotas, use Salesforce, and help scale global sales processes.

Lead enterprise-focused product strategy and execution for large hotel chains. Manage end-to-end product lifecycle, prioritize roadmaps, partner with Sales/CS/Engineering, drive scalable solutions, and translate enterprise feedback into measurable product improvements.

Lead and define Canary's analytics function: own analytics strategy, platform architecture, data pipelines, dashboards, KPIs, and governance. Enable self-serve analytics, deliver insights to leadership and cross-functional teams, and work directly with enterprise customers on reporting and integrations.

Lead design system strategy and governance across Canarys platform, defining components, hierarchy, and interaction principles for human and AI agent users. Build programmatically enforceable specs, audit existing surfaces, partner with product and engineering, recruit and mentor a design team, and drive convergence toward a single coherent system across web and mobile.