Implementation Director

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Manager is responsible for managing a team of 10-15 direct reports in the implementation function. Implementation for NYL Life, Accident, Disability and Voluntary products, in an assigned market(s). This role will be responsible for supporting the Implementation Managers in setting up new business policies. The Manager ensures organization goals are being met by the team, delivering on moments that matter, contributing to service excellence at the highest level and running at peak efficiency. Along with monitoring of key leading indicators, identifying strategic insights through data, and understanding the ever-changing market needs to drive results and service excellence. Ultimately, fulfills the promises we make to the client in the sales process: to build their employee benefits program through transparency, communication, trusted consultation, product expertise, and service excellence.
What You'll Do:

• Supports the Implementation Manager to ensure client and broker support/satisfaction in the areas of new business implementation.
• Serves as a functional leader providing guidance and expertise to direct reports.
• Drive adherence to our Service Excellence within the team and in all interactions with business partners throughout the operation.
• Build and support a high-performance culture within the team, focusing on employee training, development, recognition, motivating and regular and open communication.
• Support persistency and profitability of the book of business.

• Manage to budget, including adherence to an appropriate staffing model.

• Develop and maintain effective business partnerships to ensure effective implementation are managed accordingly.
• Ensure internal process/procedures are client focused and efficient.
• Maximize operational effectiveness by driving consistency in process/procedures, by driving rapid enhancement to the implementation process improvements and changes in market expectations.
• Work closely with business partners to drive continuous process improvement.
• Participate in projects and initiatives in support of service and operational excellence and providing consistent, positive client experiences.
• Drives actions from their teams that impact service excellence, communication, and education to support our clients.
• Drives PG/VOC actions to ensure we are consistently identifying opportunities for improvements and development.

What You'll Bring:

• Undergraduate degree preferred.
• 5+ years of steadily increasing responsibility in leadership positions preferred.
• Experience leading, recruiting and developing talent, team building, planning, change management and profitability growth.
• Excellent communication and interpersonal skills
• Strong negotiation and influencing skills.
• Proven record of exceeding sales and service objectives.
• Proven record of driving operational excellence within an organization, including workflow, staffing, and process improvements.
• Experience developing client and broker relationships, preferably within the insurance industry.
• Industry experience that allows for broad perspective of clientneeds and marketplace challenges.
• Problem solving skills.
• Ability to work in a fast-paced environment.
• Ability to work under pressure, manager multiple workstreams and overall time management.
• Ability to manage complex issues and escalation.

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Pay Transparency
Salary range: $105,000 - $125,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 92209
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